# Senior Solutions Support Engineer

**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $128k – $176k/yr
**Experience:** 7+ years
**Skills:** Kubernetes, AWS, Azure, GCP, Python, Java, JavaScript, shell, Linux, command line, JSON
**Posted:** 2026-07-16

> Senior Solutions Support Engineer providing technical customer support for Wiz's cloud security platform. Troubleshoot issues, debug code, manage escalations and incidents, mentor team members, and build automations to scale support. Requires 7+ years technical support experience, cloud and Kubernetes expertise.

## Job Description

## What You'll Do

- Provide technical customer support experience within the Wiz product.
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases that require escalation (either technically or strategically).
- Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise.
- Mentor and coach team members in case management best practices and technical upskilling.
- Gather, collect, collate, generate, and publish content, including training material for team members.
- Participate in on-call rotation for after-hours, holiday, weekend support coverage.
- Create, maintain, and coordinate incident management requests to product or engineering.
- Design and implement solutions that scale the support offering through automations.

## What You'll Bring

- Must be comfortable working 9-6 EST/EDT.
- 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
- A minimum of 3+ years experience with Cloud technologies (Azure, AWS, GCP).
- 2+ years of hands-on experience with Kubernetes (AKS/GKE/EKS etc.).
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
- Proficiency with command-line tools and Linux operating system environments.

## Nice to Have

- 3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role.
- 2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP).

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**Apply:** https://hotfix.jobs/jobs/451cd5ce-6942-4ab0-8fbc-005bcc19fcc5
**Canonical:** https://hotfix.jobs/jobs/451cd5ce-6942-4ab0-8fbc-005bcc19fcc5