# Senior Account Manager

**Company:** [TalentNeuron](https://hotfix.jobs/companies/talentneuron)
**Location:** Remote
**Role:** Account Management
**Experience:** 6+ years
**Skills:** Salesforce, Salesloft, ZoomInfo, CRM, SaaS, Account Management, Business Development, Consultative Sales, Negotiation, Stakeholder Management
**Posted:** 2025-12-22

> Manages a $2M portfolio of enterprise SaaS clients in HR/talent analytics, driving renewals, upsells, cross-sells, and customer success through relationship building and strategic advising. Requires 6+ years in B2B account management with proven large deal closures and CRM expertise.

## Job Description

## What You Will Do

- Manage an existing portfolio of client accounts valued at approximately $2 million, ensuring customer satisfaction and renewal of contracts.
- Drive revenue growth through successful renewal management, upselling, and cross-selling TalentNeuron solutions to existing clients.
- Build and maintain strong relationships with key stakeholders within client organizations to understand their evolving needs and ensure customer retention.
- Conduct regular business reviews with clients to assess satisfaction, address concerns, and align solutions with their goals.
- Collaborate with internal teams to ensure the successful implementation and delivery of TalentNeuron solutions, meeting or exceeding client expectations.
- Track and report on sales performance, ensuring the achievement of both renewal and client growth targets.
- Stay informed on industry trends, market conditions, and competitive landscape to articulate strategic insights and drive business growth.
- Act as a trusted advisor to Chief HR Officers, Heads of Talent Acquisition, and HR Directors to execute impactful enterprise-wide strategies aligned to defined success outcomes.
- Create and manage account plans for clients that align with agreed-upon client business goals.
- Proactively coordinate with the client to plan and scope service requests and ultimately monitor the timely lifecycle of delivering the scoped service request.
- Monitor client adoption and usage and proactively identify challenges that need to be addressed.
- Identify and recommend additional best practices and or use cases that a client can explore to become a stronger adopter of TalentNeuron services and products.
- Liaise between the client and internal TalentNeuron teams and experts to provide insights, solutions, and establish best practices while working as an advocate for product evolution.
- Collaborate strategically with clients to provide ongoing support while driving product adoption and increasing usage over time.
- Monitor key metrics and client health scores while identifying risks for renewal.
- Drive client satisfaction by listening, understanding, and acting as the voice of the client within TalentNeuron.
- Facilitate recurring calls and quarterly business reviews in partnership with Account Team peers.
- Understand TalentNeuron data models and educate clients on how to translate TalentNeuron insights into business recommendations.
- Foster and develop client relationships to create client advocates in the market.
- Educate clients on TalentNeuron best practices and provide workarounds to meet their needs when required.
- Understand client needs and work harmoniously with TalentNeuron peers to ensure client success, focusing on sign-ups, upgrades, and renewals.
- Educate clients on the value proposition of TalentNeuron services throughout their adoption journey.
- Partner with the sales team to assist in identifying and recommending additional products and services that make sense based on the client’s needs.

## What You Will Bring

- 6+ years of experience in enterprise account management, business development, or consultative sales within B2B / SaaS environments.
- Proven success managing complex deal cycles with large multinational clients (Fortune 1000 or equivalent).
- Track record of closing deals in the $500K–$1M+ range.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong understanding of TalentNeuron’s Workforce Transformation solutions, market trends, and client needs within the people analytics, talent management and/or HR space.
- Excellent communication, executive presence, negotiation, and interpersonal skills, with the ability to build long-term relationships with clients.
- Ability to work effectively under pressure and meet or exceed sales quotas.
- Experience working with CRM tools (**Salesforce**, **Salesloft**, **ZoomInfo**, etc.) for demand gen & to track sales performance and client interactions.
- Strong problem-solving skills and a customer-first mindset to address client challenges and to create value-driven solutions.
- Ability to balance & prioritize account management and net new growth across multiple accounts simultaneously, ensuring all deadlines are met.
- Travel may be required for client meetings, prospect development efforts, company meetings & industry events. Expected travel.
- Agility to adapt to changing client needs and growth company.
- Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).

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