# Technical Account Manager, Okta Enterprise

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Bellevue, WA, Chicago, IL, San Francisco, CA
**Role:** Customer Success
**Salary:** $128k – $197k/yr
**Experience:** 6+ years
**Skills:** Okta, Saml 2.0, OAuth, Openid Connect, Ws-Federation, SCIM, Identity & Access Management, IAM, Single Sign-On, SSO, Multi-Factor Authentication, MFA, Identity Governance & Administration, Iga, Privileged Access Management, Pam, Itdr, Lifecycle Management, Salesforce, Workday
**Posted:** 2026-05-26

> Technical Account Manager focused on Workforce Identity solutions, serving as trusted advisor for enterprise customers to drive Okta adoption, resolve complex technical issues, and expand security posture across IAM, IGA, and PAM use cases.

## Job Description

## What You'll Be Doing

### Enterprise Customer Partnership & Influence
- Build deep, long-lasting relationships with customers as their go-to technical advisor
- Earn Okta trusted advisor status with customer identity owners and technical leadership
- Apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies
- Collaborate with customers to design identity strategies aligned with their business objectives
- Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity
- Expand customers' adoption of the Okta footprint through additional use cases and increasing security posture
- Secure the Okta footprint against competitive displacement using product differentiator knowledge

### Complex Problem Resolution & Advocacy
- Demonstrate advanced problem-solving skills for complex, multi-faceted problems
- Proactively identify risks and create mitigation plans with clear ownership and resolutions
- Handle most customer technical escalations independently or collaboratively with the Customer Success Manager
- Manage competing priorities with minimal impact on delivery
- Represent and advocate for the customer with cross-functional teams (engineering, support)
- Facilitate difficult discussions with senior stakeholders

### Thought Leadership & Team Enablement
- Serve as a thought leader providing best practices, workshops, and training
- Generate vertical/use case insights and thought leadership on Okta platform and identity domain knowledge
- Create repeatable assets and strategies to generate higher value for customers and deeper TAM engagement
- Mentor peers and colleagues, upskilling capability with a focus on technical development
- Contribute to adoption and retention strategies, sharing customer patterns and leading execution
- Lead project tasks or initiatives aimed at TAM process and knowledge improvement

## What You'll Bring to the Role

### Experience Requirements
- 6+ years of related professional experience, or equivalent (e.g., 6+ years with a Master's degree)
- 3+ years as a Technical Account Manager (TAM) or comparable role (Technical Consultant, Product Management, Solution Architect)
- 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices

### Education
- BA/BS/MS in Computer Science, Information Technology or related discipline, OR equivalent work experience

### Technical Mastery (Workforce Identity Focus)
- Extensive proficiency utilizing Okta feature sets and platforms to design architectures satisfying customer use cases
- Modify existing quickstart or code samples to adapt to customer requirements
- Confident in assisting TAM peers on technical challenges

### Key Technical Areas
- Technologies and protocols for identity federation and access control: SAML 2.0, WS-Federation, OAuth, OpenID Connect
- Legacy applications in hybrid IT environments with non-standard applications
- SaaS deployment experience: Salesforce, Box, Office 365, Workday, HR as identity master
- Lifecycle management scenarios to 3rd party systems (Workflows, HR-driven provisioning, MSFT integrations, SCIM)
- Enterprise applications providing identity/attributes or driving business processes (ITSM, HR)
- Security and performance monitoring, 3rd party signals integrations (SEIM, MDM, WAF)
- Awareness of identity protocol/flow augmentation requiring additional review

### Communication and Leadership Skills
- Excellent communication skills translating complex technical topics into actionable insights
- Convey complex ideas in a compelling, easily understandable manner
- Set expectations and communicate goals/objectives with customers up to CxO level
- Set and enforce appropriate boundaries with internal and external stakeholders
- Track and influence customer behavior and health metrics across a portfolio

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