# Director, Engineering

**Company:** [Zapier](https://hotfix.jobs/companies/zapier)
**Location:** Remote
**Role:** Engineering Management
**Salary:** $280k – $421k/yr
**Experience:** 8+ years
**Skills:** Identity And Access Management, Audit And Compliance, Ai Governance, Policy Controls, Service Ownership, On-Call Practices, Ai Coding Agents, Reliability Engineering, Data-Driven Decision Making, Organizational Scaling, Stakeholder Management
**Posted:** 2026-07-02

> Lead Zapier's Enterprise engineering organization responsible for identity, access, audit, governance, and AI agent controls. Set technical strategy, ensure reliability at scale, partner with GTM teams, and drive AI-native engineering practices for enterprise trust infrastructure.

## Job Description

## About You
- Think in terms of governance, not just features: understand identity, access control, audit, and policy as trust infrastructure for enterprises using AI.
- Raise the bar on reliability as you scale: built strong service ownership, on-call practices, and quality bars in fast-growing organizations.
- Set technical direction independently: partner with Product and Design but push back on roadmaps based on technical/operational reality.
- Scaled engineering organizations through structural change: led managers and leads through transitions, redefining ownership and operating models.
- Deeply customer- and stakeholder-oriented: worked with sales, customer success, and enterprise customers; made tradeoffs between scale and speed.
- Driven engineering quality and velocity with data: established data-driven measurement for delivery, reliability, quality; balanced reactive and proactive work.
- Skilled mentor, coach, and communicator: track record developing engineers and leaders; proactive clear communication in writing.
- Lead AI-native engineering: used AI coding agents (Cursor, Claude Code, etc.); point of view on rethinking code review, on-call, quality for agent-authored code.
- Champion efficiency and leverage: default to AI-first thinking; build compounding systems.

## What You'll Be Accountable For
This organization spans identity and access management, audit and compliance infrastructure, admin and asset management tooling, AI/agent governance, and enterprise customer-facing engineering.

### Governance Vision & Strategy
- Define and drive strategy and roadmap for Enterprise Governance, partnering with Product, Design, and company-wide agent strategy.
- Own technical point of view on identity, access, audit, and policy; defend in cross-functional and executive settings.
- Make staffing and investment trade-off calls across initiatives.

### AI-Native Governance & Engineering
- Own technical roadmap for systems governing AI actions: identity/permissions for agents, audit trails, policy controls.
- Define safe, accountable AI-native engineering practices for teams (code review, on-call, quality bars).
- Identify and implement AI-powered tooling to accelerate delivery and quality.

### Reliability & Trust
- Accountable for reliability of identity, audit, and admin infrastructure, including Tier-1 services.
- Build bench strength and resilience across critical systems.
- Step in during major incidents, coordinating resources and setting expectations.

### Customer & Cross-Org Partnership
- Partner with Sales, Customer Success, and enterprise customers to translate needs into engineering roadmap.
- Own cross-org technical initiatives on identity and governance.

### Team Building & Talent
- Build on and further develop the engineering organization.

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**Apply:** https://hotfix.jobs/jobs/440436ba-4bab-4032-ad24-758bef760e8b
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