# Strategic Account Manager

**Company:** [Square](https://hotfix.jobs/companies/square)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $135k – $203k/yr
**Experience:** 5+ years
**Skills:** Account Management, Customer Success, Relationship Management, Negotiation, Cross-Functional Collaboration, Requirements Gathering, Project Management, Business Reviews, Technical Solutioning, Revenue Growth
**Posted:** 2026-05-28

> Manage and grow relationships with Square's largest Food & Beverage sellers in the SF Bay Area and West Coast, driving revenue through expansion, cross-sell, and technical solution implementation.

## Job Description

## Responsibilities
- Manage a book of 50 Strategic Food & Beverage Sellers in the San Francisco area and across the West Coast
- Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
- Serve as the voice of the upmarket seller with Product Teams
- Act as a consultant and partner to high value restaurant sellers to accomplish their goals
- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
- Partner with Strategic Account Executives on high-growth deals
- Negotiate pricing for use-case expansion and retention of your sellers
- Provide white glove client service and troubleshooting to ensure resolution of seller issues
- Inform operations and program design for this segment at scale
- Conduct quarterly business reviews with various stakeholders

## Requirements
- 5+ years of relevant Account Management experience
- Experience managing, retaining and growing a book of business
- Consistent over-performance on key sales or customer success metrics
- Remarkable discovery skills with customers based in genuine curiosity about their business
- A technical solutioning framework, including the ability to conduct requirements gathering
- Proven experience managing multiple projects internally with engineering, product and finance teams
- Contract and/or pricing negotiations experience with external senior stakeholders
- Excellent written and verbal communication skills
- Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook

## Nice-to-Haves
- Restaurant experience and/or F&B Technology experience preferred

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