# Director, Global Order-to-Cash Transformation

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, New York, NY
**Role:** Revenue Operations
**Salary:** $230k – $300k/yr
**Experience:** 10+ years
**Skills:** order-to-cash, quote-to-cash, Revenue Operations, Process Design, Project Management, AI Automation, Salesforce, Stripe, NetSuite, zuora, ERP Systems, sox controls, lean six sigma, pmp
**Posted:** 2026-07-29

> Lead the transformation of Anthropic's global order-to-cash function by designing scalable processes, deploying AI-driven automation, and partnering cross-functionally with Finance, Engineering, Legal and GTM teams to support rapid business growth across enterprise, consumption, and marketplace models. Requires 10+ years in revenue/billing operations at high-growth SaaS companies, deep quote-to-cash expertise, and systems experience.

## Job Description

## Responsibilities

**Global O2C Strategy & Transformation**
- Contribute to the vision, roadmap, and execution of Anthropic's global order-to-cash transformation, spanning order management, provisioning, billing, invoicing, collections, and revenue recognition.
- Assess the current state end-to-end, identify structural constraints on scale, and sequence a prioritized program of work with clear milestones, owners, and measurable outcomes.
- Build operating metrics and reporting that make O2C performance legible to leadership — cycle times, error and rework rates, touchless transaction rates, revenue leakage, and cost to serve.
- Serve as the senior operational voice in commercial and pricing workflows, translating business needs into transactable, billable, and recognizable outcomes.

**Process Design & Operational Excellence**
- Design scalable, controlled processes from the ground up using structured process design and continuous improvement methodology.
- Standardize and harmonize O2C processes globally across regions, entities, channels, and business models, eliminating one-off exceptions.
- Establish clear operating rhythms, escalation paths, and service levels across the quote-to-cash lifecycle with scalable documentation.
- Build operational infrastructure to absorb order-of-magnitude growth without proportional headcount increase.
- Embed compliance monitoring (including SOX controls) into systems so controls scale with volume.

**Systems, Automation & AI**
- Drive O2C systems architecture and roadmap in partnership with leadership, Engineering, and GTM Systems; define requirements and prioritize scalable solutions.
- Deploy AI and automation for leverage: automated exception handling, reconciliation, self-service reporting, anomaly detection, and continuous control monitoring.
- Lead global automation strategy across billing, contracting, and ERP platforms; drive implementations and migrations.

**Cross-Functional Leadership**
- Drive alignment and results across Revenue Accounting, Deal Desk, GTM Systems, Sales Operations, Legal, Tax, Treasury, and Engineering without direct authority.
- Partner with operations teams to set standards, develop talent, and scale capacity via employees, contractors, and partners.
- Communicate progress, trade-offs, risks, and decisions to executive stakeholders; surface issues early with recommended paths forward.

## Requirements
- 10+ years leading operational transformations in Revenue Operations, Billing Operations, or finance operational teams at high-growth SaaS/technology companies, with cross-functional leadership experience.
- Expert understanding of process design, cross-functional project management, scaling systems, and using AI for automation, reporting, and compliance.
- Project management certification (PMP) or Lean Six Sigma Black Belt.
- Expert understanding of quote-to-cash processes for SaaS, including subscription and consumption-based B2B models.
- Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financials, Zuora).
- Proven track record leading large-scale strategic and automation initiatives end-to-end.
- Experience building and developing operations teams.
- Bachelor's degree in Accounting, Finance, Business, Engineering, or related field.

## Nice-to-Haves
- Experience serving both B2C and B2B customers, especially with consumption-based and subscription billing models through collections.
- Experience with go-to-market, deal desk, and revenue operations organizations.
- Experience designing processes with robust internal controls, segregation of duties, and financial transaction flows in high-growth environments.
- Understanding of AI industry business models and enterprise customer needs.

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