# Customer Success Manager, EPM - San Francisco or Austin

**Company:** [Pigment](https://hotfix.jobs/companies/pigment)
**Location:** San Francisco, CA, Austin, TX
**Role:** Customer Success
**Salary:** $150k – $165k/yr
**Experience:** 3+ years
**Skills:** SaaS, Customer Success, Account Management, Enterprise Accounts, Product Expertise, Presentations, Dashboards, Reporting, Trainings, Best Practices
**Posted:** 2026-05-13

> Manages high-value enterprise accounts for Pigment SaaS platform, driving adoption, expansions, and executive relationships. Requires 3+ years SaaS customer success experience and bachelor's degree.

## Job Description

## Responsibilities
- Manage customer implementations of Pigment, ensuring high adoption and platform value understanding.
- Navigate multiple departments to expand use cases and business value.
- Deliver presentations, trainings, best practices, and creative solutions to optimize engagement.
- Lead Pigment community development through thought leadership, events, and best practices.
- Develop deep product expertise, collaborating with product team on vision and roadmap.

## Requirements
- BA/BS degree required, MBA or advanced degree preferred.
- 3 years in customer success, account management, or similar role in software/SaaS.
- Proven track record managing high-volume Enterprise accounts, driving adoption, satisfaction, renewals, and expansion.

## Preferred Qualifications
- 5 years in account management, sales, or professional services at software/SaaS company.
- Strong C-level relationships with empathy and dedication.
- Experience with senior audience presentations.
- Ability to explain technical solutions, set goals, develop opportunities, provide reporting/dashboards.
- Experience deploying SaaS platforms enterprise-wide for long-term engagement.
- Strategic thinker in fast-paced startup environment.

## Compensation
- Salary Range: $150,000 - $165,000 OTE (NYC/SF)

## Similar roles

- [Enterprise Customer Success Manager](https://hotfix.jobs/jobs/28d3b949-84d5-489e-b201-4a39bef8b1d0) - Eve - Remote - $150k – $190k/yr
- [Manager of High Touch Customer Success](https://hotfix.jobs/jobs/92af6274-b6d4-4b23-9f87-635f9feae3dd) - Ashby - Remote - $150k – $189k/yr
- [Manager of Strategic Customer Success](https://hotfix.jobs/jobs/6eed18a3-d235-4a87-8f52-5a8585a3e17b) - Ashby - Remote - $150k – $189k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/a6715a7d-c021-455a-9e55-5f0cb996fe09) - Confido Legal - New York, NY - $150k – $190k/yr
- [Customer Success Manager, Strategic - Americas (EST)](https://hotfix.jobs/jobs/eac69295-42da-48e6-adfe-930cfb007649) - Ashby - Remote - $150k – $189k/yr

**Apply:** https://hotfix.jobs/jobs/43840ff3-0ba4-4094-9d54-2731bfddf6f7
**Canonical:** https://hotfix.jobs/jobs/43840ff3-0ba4-4094-9d54-2731bfddf6f7