# Support Engineer

**Company:** [Mintlify](https://hotfix.jobs/companies/mintlify)
**Location:** San Francisco, CA
**Role:** Support Engineering
**Salary:** $85k – $100k/yr
**Experience:** 0+ years
**Skills:** Git, GitHub, Mdx, Markdown, Ides, Retool, Plain
**Posted:** 2026-06-17

> Technical support role handling developer inquiries, debugging GitHub/MDX setups, and improving support tooling with minimal engineering escalation.

## Job Description

## Responsibilities
- Responding to product and technical questions through our support platform (Plain)
- Resolving the majority of support inquiries independently, escalating to engineering only when necessary
- Debugging issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
- Collaborating with our support lead to evolve processes and ensure consistency
- Helping improve internal support tooling and workflows as we scale
- Opening PRs to fix bugs or make improvements in real codebases

## Requirements
- Proficiency with Git, GitHub, MDX/Markdown, and IDEs
- CS degree, bootcamp, or equivalent demonstrated through GitHub activity or shipped projects
- Some experience in a technical support or developer-facing role (entry level acceptable)
- Has directly owned a customer relationship or support queue
- Ability to diagnose technical issues independently without requiring engineering escalation for first-line diagnosis
- Exposure to AI tooling, automations, or LLM-based workflows (built something)
- Excellent written communication - friendly, precise, and professional
- Builder mindset: sees a manual process and wants to automate it

## Benefits
- Competitive compensation and equity
- 20 days paid time off every year
- 401k or RRSP
- $420/mo. wellness stipend
- 100% coverage for Health, dental, vision
- Free Ubers to and from work
- Free lunch and dinners
- Annual team offsite

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**Apply:** https://hotfix.jobs/jobs/436e8994-71ef-41b5-9827-598c29c7c2cf
**Canonical:** https://hotfix.jobs/jobs/436e8994-71ef-41b5-9827-598c29c7c2cf