# Manager, Outreach and Engagement

**Company:** [Pomelo Care](https://hotfix.jobs/companies/pomelo-care)
**Location:** Remote
**Role:** Customer Success
**Salary:** $90k – $115k/yr
**Skills:** Healthcare Management, Outbound Calling, Proactive Outreach, Medicaid, Value-Based Care, Data Analysis, Performance Reporting, Customer Relationship Management, Healthcare Software, Call Auditing, Team Leadership, Process Improvement, Enrollment Kpis, Cac
**Posted:** 2026-09-10

> Manages and develops an outreach team responsible for patient engagement and enrollment, using call-quality reviews, performance metrics, and process improvements to achieve KPIs. Requires healthcare outreach management experience, leadership ability, Medicaid knowledge, and a bachelor’s degree.

## Job Description

## Responsibilities
- Lead and manage a team of outreach specialists, providing training and coaching to achieve enrollment KPIs.
- Facilitate onboarding and training for new specialists.
- Analyze qualitative and quantitative outreach metrics to identify trends and improve enrollment and CAC performance.
- Monitor call quality and protocol adherence through regular audits of call recordings and specialist interactions.
- Maintain accurate documentation of interactions, outcomes, and follow-up actions while adhering to privacy and confidentiality requirements.
- Identify and implement process improvements for inbound and outbound calling.
- Conduct regular performance evaluations of specialist calls and documentation.
- Create and maintain team schedules to ensure adequate coverage.
- Ensure compliance with government regulations and guidelines for outreach activities.
- Foster a supportive team environment that encourages professional growth.

## Requirements
- Bachelor's degree in healthcare management, public health, or a related field.
- Experience in healthcare management, particularly outbound calling and proactive outreach.
- Knowledge of Medicaid policies, procedures, and value-based care.
- Strong communication and interpersonal skills for engaging diverse patient populations.
- Leadership experience managing and motivating teams.
- Proficiency in data analysis and performance reporting.
- Strong organizational, documentation, and attention-to-detail skills.
- Ability to adapt to changing priorities in a fast-paced environment.
- Familiarity with healthcare software systems and CRM tools.
- Experience in a startup environment.
- Ability to work some evenings; standard schedule is Monday–Friday, 8:30 a.m.–5:00 p.m. CST.

## Nice to Have
- Fluency in spoken and written Spanish.

## Compensation and Benefits
- Expected salary: $90,000–$115,000 annually.
- Eligible for a monthly bonus and equity participation.
- Health, dental, and vision coverage.
- High-deductible health plans with HSA options.
- Flexible Spending Account (FSA).
- 401(k) program.
- Competitive vacation policy.
- 16 weeks of paid parental leave.
- Fully remote work flexibility within the United States.

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