# Product Operations Manager, Talent Experience

**Company:** [Mercor](https://hotfix.jobs/companies/mercor)
**Location:** San Francisco, CA
**Role:** Product Operations
**Salary:** $140k – $210k/yr
**Experience:** 3+ years
**Skills:** SQL, coding agents, support platforms, AI Agents, Data Quality, reporting, Project Management, cross-functional communication, Experimentation, product requirements
**Posted:** 2026-08-10

> Build and operate the systems that improve expert support, feedback collection, tooling, reporting, and experimentation. The role requires at least three years of relevant operational experience, SQL fluency, strong systems thinking, and the ability to coordinate distributed teams.

## Job Description

## Responsibilities
- Own the expert feedback loop by collecting signal from satisfaction surveys, support conversations, and agent transcripts; categorize, prioritize, route, and close the loop with experts.
- Turn recurring support signals into product requirements and roadmap items.
- Own the data layer for expert experience, including data quality, reporting, and explaining what changed and why.
- Select, integrate, administer, measure, and improve the team’s support platform, AI agents, internal admin surfaces, and reporting tools.
- Enable experiments across the expert lifecycle, including onboarding, communications, and assessment drop-off.
- Drive Talent Success operations by setting operating cadence, maintaining quality standards, and managing support queue throughput across distributed teams.

## Requirements
- 3+ years of experience in Product Operations, Technical Program Management, Support or Customer Experience, Implementation Consulting, or a similar operational role.
- Experience working with or coordinating distributed teams is a strong plus.
- Familiarity with coding agents.
- Comfortable using SQL without agent assistance.
- Strong ownership from problem definition through execution.
- Excellent written and verbal communication skills.
- Strong project management and cross-functional communication skills.
- Systems-thinking orientation and a preference for repeatable solutions.
- Comfortable setting standards, giving direct feedback, and working through people without direct reporting relationships.

## Compensation & Benefits
- $140,000–$210,000 annual salary.
- Generous equity grant vested over four years.
- Up to $15,000 relocation bonus.
- $10,000 housing bonus for employees living within 0.5 miles of the office.
- $1,500 monthly meal stipend.
- Free Equinox membership.
- $200 monthly laundry reimbursement.
- $200 monthly personal wellness reimbursement.
- Health, dental, and vision insurance.

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