# Director, Customer Engineering Engineering

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** London, United Kingdom
**Role:** Engineering Management
**Experience:** 10+ years
**Skills:** DNS, Http, TCP/IP, BGP, Ssl/Tls, Network Architecture, Waf, Zero Trust, Sase, Ddos Mitigation, Cloud Platforms, LLMs, Automation, Cdn, Application Security
**Posted:** 2026-09-07

> Leads and scales a regional or domain-based Customer Engineering organization, owning commercial outcomes, team development, technical go-to-market strategy, and executive customer engagement. Requires 10+ years in technical go-to-market leadership, experience managing managers and revenue targets, and strong cloud, networking, or security fluency.

## Job Description

## Responsibilities
- Build, develop, and scale a multi-team Customer Engineering organization across levels and geographies.
- Hire and develop frontline managers, create succession plans, and maintain high standards for technical and commercial talent.
- Own the Customer Engineering revenue number for a region, segment, or product domain.
- Lead forecasting, pipeline reviews, win/loss analysis, and strategic account planning.
- Drive new business acquisition, retention, expansion, and platform consumption targets.
- Shape collaboration between Customer Engineering, Sales, Customer Experience, Professional Services, and Product.
- Define territory and account strategies, allocate coverage models, and drive platform-led selling.
- Coach managers on deal strategy, people development, technical architecture review, and executive communication.
- Build dashboards, automation, tooling, repeatable plays, and AI-augmented workflows for operational scale.
- Represent Customer Engineering in executive forums, product roadmap discussions, and enablement planning.
- Translate field feedback into actionable input for Product, Engineering, Support, and Marketing.
- Serve as an executive technical sponsor for strategic customers and prospects.
- Lead industry events, executive business reviews, organizational transformation, and operating-model evolution.

## Requirements
- 10+ years of experience in technical go-to-market roles, with a track record of building and managing high-performing teams in SaaS, cloud, or infrastructure companies.
- Experience managing managers and owning revenue targets at scale.
- Experience owning and forecasting a large Customer Engineering or Solutions Engineering revenue number in an enterprise B2B or infrastructure environment.
- Deep understanding of ACV, renewals, expansion, consumption, and platform economics.
- Exceptional leadership, coaching, executive presence, strategic thinking, and written and verbal communication skills.
- Ability to influence C-level executives and represent the organization in executive reviews, board-level discussions, and large internal forums.
- Technical fluency in at least two or three of the following areas: DNS, HTTP(S), TCP/IP, BGP, SSL/TLS, network architecture, WAF, Bot Management, Zero Trust, SASE, DDoS mitigation, caching, latency, content delivery, traffic steering, global network architecture, AI-augmented workflows, LLMs, automation, cloud platforms, edge services, and developer tooling.
- Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.

## Nice-to-haves
- Experience with Cloudflare products, including Application Security, CDN, Zero Trust/SASE, Network Services, or AI/Workers.
- Experience leading distributed teams across multiple regions and time zones.
- Track record of leading organizational change, role redefinition, and operating-model evolution.
- Experience serving as an executive sponsor for Fortune 500 or strategic accounts.
- Experience building dashboards, playbooks, and scalable processes for technical field organizations.

## Compensation and Benefits
- Competitive base salary and variable compensation tied to the Customer Engineering organization’s performance against new business acquisition, expansion, adoption, and retention targets.
- Travel may be required up to 25–50%.

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