# Partner Engagement Manager

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** Washington, DC
**Role:** Account Management
**Salary:** $150k – $180k/yr
**Skills:** Top Secret Clearance, Sci Eligibility, Military Planning, Policy Analysis, Defense Policy Management, Customer Support, Classified Networks, Software Deployment, Technical Troubleshooting, Government Navigation
**Posted:** 2026-06-09

> Own customer relationships at senior military commands, drive product adoption and renewals, and serve as the voice of the user to the product team. Requires TS/SCI clearance and deep experience in military headquarters operations.

## Job Description

## Responsibilities
- Own the entire customer relationship, from users to senior officials
- Rapidly expand product usage making Onebrief an indispensable part of daily workflows
- Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
- Clearly communicate user needs to the product team
- Maintain a high product proficiency, and excite the customer about each product improvement
- Instill the Onebrief brand image
- Enable our expansion to adjacent organizations
- Lead or support exercises
- Use your observations of our users to recommend product improvements
- Provide face-to-face and remote customer support
- Develop an understanding of customer social dynamics in order to support renewals and future sales
- When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

## Requirements
- Top Secret clearance with eligibility for SCI and ability to access DOD facilities and installations
- Experience in planning or policy analysis, ideally within a military context
- Experience in senior military commands (e.g., theater service component or higher, Department or Service, OSD)
- Familiarity and experience with defense policy management
- Awareness of protocols for software deployment on classified networks
- Ability to expand business presence to adjacent organizations, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- Willingness to work onsite regularly with occasional travel as required

## Nice-to-Haves
- Advanced military planning education (e.g., SAMS, SAW, BSAP, Command and Staff)

## Similar roles

- [Account Manager](https://hotfix.jobs/jobs/5d423435-e754-449e-b483-7b210e4888be) - Sfcompute - San Francisco, CA - $150k – $200k/yr
- [Customer Growth Manager](https://hotfix.jobs/jobs/5a9dda17-33a7-45df-a7a7-655c69240d15) - LangChain - San Francisco, CA - $150k – $200k/yr
- [Account Manager- Mid-Market, Growth & Retention (HR Services Channel)](https://hotfix.jobs/jobs/17353851-4641-4b5c-b681-b7dbe144aaed) - Rippling - Seattle, WA - $150k – $150k/yr
- [Account Manager- Mid-Market, Growth & Retention (HR Services Channel)](https://hotfix.jobs/jobs/1aa969ab-6bd9-4c47-836e-2f98eeb11438) - Rippling - Chicago, IL - $150k – $150k/yr
- [Account Manager- Mid-Market, Growth & Retention (Core)](https://hotfix.jobs/jobs/d085b0f9-47fc-4d7e-a591-b74c4b336abf) - Rippling - Seattle, WA - $150k – $150k/yr

**Apply:** https://hotfix.jobs/jobs/42f2f6ef-55cd-47d5-8ed4-045f25f4b8de
**Canonical:** https://hotfix.jobs/jobs/42f2f6ef-55cd-47d5-8ed4-045f25f4b8de