# Forward Deployed Engineer

**Company:** [Broccoli AI](https://hotfix.jobs/companies/broccoli-ai)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** API Integrations, servicetitan, jobber, housecall pro, voice ai, conversational systems, real-time workflows
**Posted:** 2026-08-01

> Forward Deployed Engineer owning technical customer deployments, building integrations, debugging live issues, and turning customer needs into scalable platform capabilities at a fast-growing AI startup serving home services contractors.

## Job Description

## Responsibilities
- Own the technical success of customer deployments from scoping through launch
- Work directly with customers to understand workflows, operational constraints, and integration requirements
- Build and maintain integrations, configurations, internal tools, and customer-specific solutions needed to make Broccoli work in production
- Debug live issues across voice, workflows, integrations, and agent behavior in high-stakes environments
- Translate customer needs into technical requirements and partner closely with engineering to drive fixes and product improvements
- Identify patterns across deployments and turn one-off requests into repeatable processes, tooling, or platform capabilities
- Help establish best practices, playbooks, and technical standards for the Forward Deployed Engineering function

## Requirements
- 5+ years of experience in software engineering, solutions engineering, forward deployed engineering, or other highly technical customer-facing roles
- Strong engineering fundamentals with the ability to write and ship production-quality code
- Experience owning ambiguous technical problems end to end with minimal oversight
- Ability to work directly with customers and translate between business needs and engineering execution
- Good judgment on when to build something bespoke and when to create scalable, reusable solutions
- Strong communication skills and a high sense of ownership
- Comfort operating in a fast-moving startup environment

## Nice-to-Haves
- Experience building API integrations with vertical SaaS platforms such as ServiceTitan, Jobber, Housecall Pro, or similar systems
- Experience with voice AI, conversational systems, or real-time production workflows
- Previous experience in a forward deployed engineering model or post-sales technical deployment role
- Experience in home services, field services, or other operationally complex vertical software environments
- Experience as an early hire helping define a new technical function

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**Apply:** https://hotfix.jobs/jobs/4298684f-b97d-4818-9516-7de6f8d3b50f
**Canonical:** https://hotfix.jobs/jobs/4298684f-b97d-4818-9516-7de6f8d3b50f