# Implementation Manager

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 3+ years
**Skills:** APIs, Webhooks, Authentication, SQL, Data Mapping, Data Migration, REST APIs, Event Triggers, DNS, Zapier
**Posted:** 2026-09-02

> Owns hands-on technical implementations for external healthcare technology customers, including platform configuration, integrations, data migration, testing, deployment, go-live, and stabilization. Requires 3+ years of implementation or integration experience, strong SQL and API troubleshooting skills, and customer-facing technical communication.

## Job Description

## Responsibilities
- Translate approved client solutions into technical work breakdowns covering configuration, integrations, data, environments, testing, deployment, and documentation.
- Configure platform workflows using supported standards and reusable patterns.
- Implement and validate third-party integrations using APIs, webhooks, authentication, data mapping, and connectivity methods.
- Execute data migration, cleanup, transformation, backfill, and reconciliation activities.
- Use SQL, APIs, logs, payloads, configuration tools, and AI-assisted scripting to complete implementation work and diagnose issues.
- Configure event-driven automation and triggering logic.
- Partner with client technical teams to clarify requirements, exchange specifications, resolve integration issues, and validate behavior.
- Build and execute technical test plans covering workflows, failure paths, retries, duplicate events, data integrity, permissions, and external dependencies.
- Prepare UAT environments and data, resolve defects, and provide technical readiness evidence.
- Provide technical sign-off against the definition of done.
- Troubleshoot implementation and production-stabilization issues, identify failing layers, and establish reproducible evidence.
- Resolve implementation-owned issues and escalate product defects or capability gaps with clear reproduction steps and impact.
- Maintain technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, limitations, and as-built details.
- Provide estimates, status, dependencies, risks, and changes to the Technical Project Manager.
- Support go-live and stabilization, then transition implementations to Support and Customer Success.
- Contribute reusable configurations, scripts, test packs, documentation, and implementation patterns.
- Validate operational and clinical workflows from patient and operator perspectives.

## Requirements
- 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting, or support engineering.
- Demonstrated personal implementation of technical solutions for external customers.
- Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping, and third-party integrations.
- Experience configuring complex SaaS platforms or implementation-specific workflows.
- Experience with data migrations, transformations, cleanup, backfills, or reconciliation.
- Ability to use SQL and technical debugging tools to investigate data and application behavior.
- Experience testing complete integrations and workflows across multiple systems.
- Strong troubleshooting using logs, payloads, configuration, test results, and reproducible scenarios.
- Experience working with technical and nontechnical customer stakeholders.
- Ability to produce clear technical documentation.
- Ability to distinguish implementation work from product defects and define needed Product or Engineering support.
- Experience supporting solutions through UAT, go-live, and production stabilization.
- Self-directed execution in an ambiguous environment.

## Nice-to-haves
- Experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, revenue cycle management, or provider data.
- Experience with REST APIs, event triggers, and low-code workflow or automation tools such as Zoho Flow or Zapier.
- Experience with DNS and DNS masking.

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