# Senior Customer Success Manager, Rokt Ads

**Company:** [Rokt](https://hotfix.jobs/companies/rokt)
**Location:** Sydney, Australia
**Role:** Customer Success
**Salary:** A$220k – A$260k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, Performance Marketing, Roas, CPA, Incrementality, Attribution, Measurement Design, Adtech, MarTech, Business Reviews, Portfolio Management, Stakeholder Management, Cross-Functional Collaboration
**Posted:** 2026-08-31

> Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, driving performance, retention, and expansion while managing senior client relationships. The role requires 5+ years in customer success, account management, or performance marketing and strong fluency in advertising measurement and optimization.

## Job Description

## Responsibilities
- Own the launch-to-scale lifecycle for a portfolio of Rokt Ads advertisers, from onboarding through sustained, scaled spend.
- Build account plans and manage senior stakeholder relationships across the advertiser portfolio.
- Identify high-potential advertisers and prioritize resources and effort accordingly.
- Run account reviews, track ROAS, CPA, and spend targets, and proactively manage churn risk.
- Lead performance conversations and business reviews with advertiser marketing and performance leaders.
- Handle escalations, negotiate additional investment, and make senior-level account decisions.
- Partner with Business Development on sales-to-onboarding handoffs.
- Coordinate with Solutions, Analytics, Operations, and Product to remove blockers.
- Identify and execute expansion opportunities, including additional budget, campaigns, and use cases.
- Create repeatable Customer Success practices and playbooks for Rokt Ads in ANZ.
- Support onboarding and development of newer Customer Success Managers.

## Requirements
- 5+ years of experience in customer success, account management, or performance marketing.
- Track record of owning senior stakeholder relationships independently.
- Experience with performance advertisers, agencies, or adtech/martech preferred.
- Experience taking accounts from early ramp to scaled, retained revenue.
- Strong performance marketing knowledge, including ROAS, CPA, incrementality, attribution, measurement design, and channel comparability.
- Ability to triage portfolios, prioritize investment, intervene in at-risk accounts, and deprioritize lower-potential accounts.
- Strong executive presence and ability to lead high-stakes business reviews and negotiate additional investment.
- Builder mindset focused on creating scalable account practices and playbooks.
- Experience partnering cross-functionally with Sales/Business Development, Solutions, Analytics, and Product.
- Willingness to work from the Sydney office at least four days per week.

## Compensation
- Target total compensation: $220,000–$260,000 AUD, including fixed salary, variable quarterly compensation, equity, and benefits.
- Fixed annual salary: $139,000–$170,000 AUD, including superannuation.
- Employee equity plan grant and additional benefits.

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