# Technical Support Specialist, IT-Apps

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $46k – $49k/yr
**Experience:** 1+ years
**Skills:** SAML, Oauth/Oidc, SCIM, Okta, Azure Ad, Google Workspace, Onelogin, APIs, Authentication, Access Policies, Role-Based Permissions, Identity Governance, System Logs, Audit Trails, Token Payloads
**Posted:** 2026-08-19

> Provides technical customer support for Rippling’s identity management products, troubleshooting SSO, provisioning, API, and authentication issues. Requires a bachelor’s degree, 1–4 years of technical support experience, and familiarity with identity providers, logs, permissions, and integration workflows.

## Job Description

## Responsibilities
- Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.
- Support customers configuring and maintaining identity integrations with Okta, Azure AD, Google Workspace, and OneLogin.
- Troubleshoot API-driven workflows involving token generation, permission scopes, and integration errors.
- Review system logs, audit trails, authentication traces, assertions, token payloads, and error messages to identify misconfigurations and failed workflows.
- Own customer issues from start to finish and resolve product-related questions through phone, chat, email, and video conferencing.
- De-escalate issues and help customers optimize Rippling products.
- Act as a product expert for customers and coworkers.
- Share product and process improvement opportunities with Product and Engineering teams.
- Meet schedules and manage changing priorities and deadlines.

## Requirements
- Bachelor's degree.
- 1–4 years of technical customer support experience.
- Familiarity with identity providers and SaaS integrations.
- Understanding of SSO concepts, including SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals.
- Working knowledge of APIs, authentication, tokens, permissions/scopes, and basic API responses.
- Ability to analyze logs, assertions, token payloads, audit trails, and integration errors.
- Knowledge of access policies, role-based permissions, provisioning workflows, and identity governance.
- Strong problem-solving, time-management, prioritization, organizational, and communication skills.
- Flexibility with changing responsibilities.
- Ability to work a shift between 9am and 6pm PST while residing in a Pacific or Mountain timezone state.

## Compensation and Benefits
- $23.49 per hour for Tier 2 locations.
- $22.19 per hour for Tier 3 locations.
- Competitive benefits and equity.

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