# Engineering Manager, Switchboard

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Engineering Management
**Experience:** 5+ years
**Skills:** Distributed Systems, Frontend Development, Backend Development, Reliability Engineering, AI Tools, SLOs, Operational Excellence, Architecture, Technical Strategy, UX Design, Product Planning, Security, Performance, Technical Writing, Remote Team Leadership
**Posted:** 2026-08-10

> Leads the Switchboard engineering team responsible for GitLab Dedicated’s customer-facing tenant management control panel and the operation of large-scale distributed services. The role combines technical strategy, operational excellence, product planning, hiring, and people management.

## Job Description

## Responsibilities
- Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel.
- Set clear direction for product delivery and evolution in coordination with the Product Manager.
- Hire and develop a high-performing team.
- Partner with Technical Team Leads to provide direction, make decisions, and remove blockers.
- Collaborate with Product and Design on the customer-facing control panel, including wireframes and UI direction.
- Own planning with the Product Manager, including priorities, dependencies, and quarterly delivery epics.
- Drive cross-functional execution across frontend, backend, UX, product, and technical writing.
- Improve quality, security, and performance.
- Enable customers to manage tenant environments while reducing manual operations across the Dedicated fleet.
- Lead a team building and operating large-scale distributed systems.
- Drive operational excellence for highly available services.
- Use AI tooling to improve team productivity.
- Manage distributed and remote teams effectively.

## Requirements
- Proven experience building and owning large-scale distributed services.
- Deep technical expertise sufficient to contribute to architecture and guide technical strategy.
- Experience owning services operating at four-nines (99.99%) SLOs.
- Experience building and managing high-performing, accountable team cultures.
- Comfort managing out when necessary.
- Experience driving complex projects to completion without a dedicated TPM.
- Experience leading distributed and remote teams.

## Compensation and Benefits
- Benefits supporting health, finances, and well-being.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity compensation and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.

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