# Senior QA Engineer

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Tokyo, Japan
**Role:** QA Engineering
**Experience:** 5+ years
**Skills:** Playwright, Selenium, Rest Assured, Postman, REST APIs, Ui Testing, Api Testing, Integration Testing, End-To-End Testing, Regression Testing, Exploratory Testing, Test Automation, Conversational AI, LLMs, ChatGPT
**Posted:** 2026-08-25

> The Senior QA Engineer will own quality strategy and release readiness for Dialpad’s AI-first communications platform, validating enterprise integrations and workflows for customers in Japan. The role requires 5+ years of SaaS or enterprise quality engineering experience, strong automation expertise, and effective collaboration across global teams.

## Job Description

## Responsibilities
- Find code defects and write clear, reproducible bug reports.
- Act as a liaison between customers in Japan and English-speaking engineering teams worldwide on technical issues.
- Own quality strategy and release readiness for assigned feature and product domains.
- Validate end-to-end workflows across Product, Contact Center, Workforce Management, ERP, and other enterprise platforms.
- Perform functional, integration, regression, and exploratory testing.
- Validate AI-powered capabilities, including conversational AI and LLM-driven experiences.
- Execute and maintain automated UI, API, and integration test suites.
- Analyze test failures, perform root cause analysis, and partner with Engineering to resolve defects.
- Improve test coverage, reliability, and execution efficiency.
- Use AI-assisted tools such as Claude, ChatGPT, and Gemini to improve test creation and quality workflows.
- Partner with regional and global stakeholders to meet enterprise customer quality expectations in Japan.

## Requirements
- 5+ years of Software Quality Engineering experience in SaaS or enterprise software environments.
- Experience supporting enterprise customers or internal stakeholders in Japan or APAC.
- Understanding of Japanese business practices and enterprise software customer expectations.
- Hands-on experience with Playwright, Selenium, or comparable automation frameworks.
- Strong understanding of Quality Engineering principles, automation strategy, and risk-based testing.
- Experience with UI, API, integration, end-to-end, regression, and exploratory testing.
- Experience testing REST APIs using REST Assured, Postman, or similar tools.
- Excellent debugging, analytical, communication, and cross-functional collaboration skills.
- Professional working proficiency in English.

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