# Outcomes Architect

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** Dublin, Ireland
**Role:** Customer Success
**Salary:** €89k – €100k/yr
**Experience:** 3+ years
**Skills:** Customer Adoption, Value Realization, Renewals, Expansion Strategy, Workflow Design, Solutions Design, AI, Stakeholder Management, Program Management, ROI Analysis, Account Strategy, Customer Success
**Posted:** 2026-07-28

> Drives adoption, measurable value, renewals, and expansion for named B2B software accounts by designing workflows and success plans, advising executive stakeholders, and partnering with sales, solutions, and services teams. Requires 3+ years of relevant experience, fluent Russian, technical fluency, and strong commercial and stakeholder-management skills.

## Job Description

## Responsibilities
- Drive workflow adoption and value realization for a book of named accounts.
- Contribute to net revenue retention through predictable renewal and expansion pipeline, and proactive product adoption.
- Partner with Solutions Consultants on expansion and renewal strategy for shared accounts, including owning commercial opportunities for flat and at-risk renewals.
- Define and maintain mutual success plans that guide customers through AI transformation and demonstrate ROI to executive stakeholders through periodic business reviews.
- Facilitate use-case consultations, continuous solutions design, and identification of workflow opportunities that increase customer value.
- Engage and partner with Services on complex or technical implementations to ensure successful delivery and value realization.
- Develop deep knowledge of Notion and the broader AI ecosystem to help customers build durable workflows and systems.
- Help build and deliver Outcomes Architect programs that generate customer and business outcomes across Notion’s install base.

## Requirements
- 3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
- Fluent Russian speaker.
- Strong customer-facing discovery skills, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans.
- Technical fluency and trusted-advisor presence, including the ability to co-design, configure, and troubleshoot workspaces and workflows.
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
- Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
- Strong program and stakeholder management skills, including managing success plans, timelines, risks, and customer commitments across multiple accounts.
- Ability to bring structure to ambiguous problems and help teams move from ideas to working systems.
- Strong interest in AI and experimentation with emerging tools.

## Nice to Haves
- Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
- Experience with flat, at-risk, or complex renewal accounts.
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams.
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

## Compensation
- Estimated total on-target earnings, including base salary and target incentive pay: **€89,000–€100,000 per year**.
- Compensation includes cash compensation, equity, and benefits and may vary based on location, role scope and complexity, experience, and expertise.

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