# Network Operations Center (NOC) Operator

**Company:** [Lightning AI](https://hotfix.jobs/companies/lightning-ai)
**Location:** Fort Worth, TX, Lisle, IL, Quincy, WA
**Role:** IT Support
**Salary:** $75k – $85k/yr
**Experience:** 0+ years
**Skills:** Linux, Grafana, Datadog, It Monitoring, Runbooks, Ticketing Systems, Networking Fundamentals, Server Hardware, Incident Response, Documentation
**Posted:** 2026-05-27

> Monitor data center systems, triage alerts, follow runbooks, and escalate issues to hardware/network/SRE teams in a 24/7 operations environment. Requires basic Linux/IT familiarity and strong attention to detail.

## Job Description

## Monitoring & Alert Response
- Monitor data center systems using dashboards and alerting tools
- Acknowledge and triage alerts across compute, network, and hardware systems
- Identify and filter out false positives using predefined guidelines

## Triage & Escalation
- Follow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts or checking system status)
- Escalate issues to the appropriate teams (hardware, network, SRE) based on clear escalation criteria
- Notify relevant stakeholders during active incidents

## Ticketing & Coordination
- Create, update, and manage tickets with accurate and timely information
- Attach relevant logs, diagnostics, and observations to support faster resolution
- Track incidents to ensure proper ownership and handoff

## Operational Awareness
- Identify recurring alerts or patterns and report them to improve monitoring and reliability
- Maintain awareness of ongoing incidents and system status during your shift

## Required Qualifications
- Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)
- Ability to follow structured procedures and runbooks with attention to detail
- Strong communication skills and ability to clearly document issues
- Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment
- Willingness to learn and grow in a technical operations role

## Ideal Experience
- Exposure to monitoring tools (Grafana, Datadog, etc.)
- Basic understanding of networking or server hardware concepts
- Interest in data centers, cloud infrastructure, or AI systems
- Strong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolution

## Benefits and Perks
- Comprehensive medical, dental and vision coverage (U.S.); Private medical and dental insurance (U.K.)
- Retirement and financial wellness support (U.S.); Pension contribution (U.K.)
- Generous paid time off, plus holidays
- Paid parental leave
- Professional development support
- Wellness and work-from-home stipends
- Flexible work environment

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