# Customer Success Manager

**Company:** [Assembled](https://hotfix.jobs/companies/assembled)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $105k – $160k/yr
**Experience:** 3+ years
**Skills:** Assembled Platform, Workforce Management, Customer Relationship Management, Business Reviews, Customer Journey Mapping, Cross-Functional Collaboration, Churn Mitigation, Account Expansion, Roi Optimization, Go-To-Market Playbooks
**Posted:** 2026-04-10

> Manages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.

## Job Description

## Responsibilities
- Manage a portfolio of customers to help achieve goals on Assembled and drive business outcomes with senior stakeholders
- Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (product, solutions, sales, etc.)
- Proactively monitor and manage customer health, identify risks, and create success plans
- Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation
- Be hands-on with the product to ensure customers maximize ROI
- Drive customer renewals and mitigate churn
- Identify and execute growth and expansion opportunities

## Requirements
- Relationship building & managing up: Develop relationships and collaborate with C-level execs, support agents, engineers
- Grit, determination, and tenacity to push through roadblocks in unstructured environments
- Track record of getting things done and juggling competing priorities
- Strategic thinking while being hands-on: Identify trends from customer conversations and market
- Growth mindset: Thrive on feedback, self-starter
- Collaborative, humble, helpful team member
- Willing to travel for onsite training, business reviews, executive engagement

## Preferred
- 3+ years in customer-facing, operational, and start-up environments
- Workforce Management experience

## Similar roles

- [Customer Success Manager (Spanish Speaking)](https://hotfix.jobs/jobs/4dc19e40-0baa-414b-a35e-81629572b3a6) - Orchard - Santa Rosa, CA - $105k – $145k/yr
- [Customer Success Manager, Enterprise Agency](https://hotfix.jobs/jobs/36e9caa4-1801-428f-854e-0f9eaf32e1de) - Muck Rack - Remote - $105k – $125k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/59a32852-8d78-4bb6-b18b-6945553bbf46) - Orchard - Santa Rosa, CA - $105k – $145k/yr
- [Cyber Resilience Advisor](https://hotfix.jobs/jobs/da12e5a5-9fa9-432f-8bb2-044acc62efdd) - Immersive - Remote - $106k – $145k/yr
- [Customer Success Incident Manager](https://hotfix.jobs/jobs/3248adff-e7c9-4c0c-9712-2fc06ac05aa1) - Okta - Bellevue, WA - $104k – $143k/yr

**Apply:** https://hotfix.jobs/jobs/40311c56-57b8-4ec5-86fd-59b242ce0726
**Canonical:** https://hotfix.jobs/jobs/40311c56-57b8-4ec5-86fd-59b242ce0726