# Product Support Engineer

**Company:** [Fortanix](https://hotfix.jobs/companies/fortanix)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $70k – $120k/yr
**Experience:** 5+ years
**Skills:** Linux, Kubernetes, Docker, Python, aws cloudhsm, aws kms, google kms, azure key vault, ibm key protect, pkcs#11, capi, cng, jce, kmip, REST APIs
**Posted:** 2026-08-11

> Provides post-sales technical support for the Fortanix platform, including deployments, troubleshooting, issue reproduction, and customer escalations. Requires 5+ years in a support organization and hands-on experience with Linux, containers, scripting, and cloud HSM/KMS technologies.

## Job Description

## Responsibilities
- Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web.
- Handle support cases to ensure issues are recorded, tracked, resolved, and followed up on in a timely manner.
- Use fault isolation and root-cause analysis to diagnose and resolve complicated technical issues.
- Reproduce customer issues and qualify critical issues.
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
- Build positive customer experiences by working closely with Development, Sales, and Quality Assurance.
- Review user documentation, training materials, technical marketing collateral, manuals, and problem-solving guides.
- Provide on-call support 24x7 as needed.

## Requirements
- 5–12 years of related experience working in a support organization.
- Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages.
- Familiarity with cloud HSM and KMS, including AWS CloudHSM, AWS KMS, Google KMS, Azure Key Vault, IBM Key Protect, and similar services.
- Understanding of HSM and cryptographic interfaces, including PKCS#11, CAPI, CNG, and JCE.
- Experience with HSM products from another company is a plus.
- Understanding of KMS interfaces such as KMIP and REST APIs.
- Ability to work in a fast-paced, rapidly growing environment.
- Strong collaboration, written, and verbal communication skills.

## Compensation and Benefits
- Base salary: $70,000–$120,000 per year.
- Additional compensation may include bonus, equity, or commissions.
- Medical, dental, vision, life insurance, retirement savings, wellness program, short- and long-term disability, holidays, and other benefits.
- Unlimited PTO.
- 40 hours of Volunteer Time Off per year.
- Internet stipend.
- 401(k).

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**Apply:** https://hotfix.jobs/jobs/3feec13c-edbb-4781-90f3-14ba12097e4b
**Canonical:** https://hotfix.jobs/jobs/3feec13c-edbb-4781-90f3-14ba12097e4b