# Enterprise AI adoption lead (West)

**Company:** [Writer](https://hotfix.jobs/companies/writer)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $146k – $185k/yr
**Experience:** 5+ years
**Skills:** AI Workflows, LLMs, Customer Adoption Strategies, Workshops, Dashboards, Program Management, Stakeholder Management, ROI Analysis, Technical Demos, Power User Communities
**Posted:** 2026-04-13

> Drives enterprise AI platform adoption by embedding in customer organizations, designing activation strategies, building champion networks, and leading customized workshops to achieve measurable business outcomes. Requires 5+ years customer success experience and AI proficiency.

## Job Description

## What you'll do

**Own activation and platform success**
- Deeply understand each customer's specific use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops

**Build champion communities**
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement

**Lead educational workshops & live events**
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customization and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption

**Continuously improve & collaborate**
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors

## What you need

**Customer success & activation expertise**
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI

**AI & technical proficiency**
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value

**Facilitation & education skills**
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery

**Collaboration & growth**
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrive in fast-paced environments; comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth

**Note**
Travel Requirements: 25% domestic and international travel may be required.

## Benefits & perks (US Full-time employees)
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k

## Similar roles

- [Enterprise AI adoption lead (East)](https://hotfix.jobs/jobs/f64360de-7b97-4a83-ae9c-d68cf2b7970f) - Writer - New York, NY - $146k – $185k/yr
- [Sr. Manager, Licensed Customer Experience](https://hotfix.jobs/jobs/fd106faf-eaa3-40e9-8c72-c95238f3950f) - Betterment - New York, NY - $145k – $165k/yr
- [Customer Success Manager, Key Accounts](https://hotfix.jobs/jobs/21e67bc7-a507-445d-a06d-260df3bee48f) - Rippling - Remote - $145k – $185k/yr
- [Sr Technical Customer Success Manager](https://hotfix.jobs/jobs/741fa296-5151-41b2-a22a-6f862103e933) - Material Security - Remote - $150k – $180k/yr
- [Partner Engagement Manager](https://hotfix.jobs/jobs/fafc7349-e0a3-4140-aefb-5a616bbf08b2) - Onebrief - Tampa, FL - $150k – $180k/yr

**Apply:** https://hotfix.jobs/jobs/3fa16852-faf7-49ae-bee9-6a934bdb52b1
**Canonical:** https://hotfix.jobs/jobs/3fa16852-faf7-49ae-bee9-6a934bdb52b1