# Director, Supply Chain Operations

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** Business Operations
**Experience:** 8+ years
**Skills:** Pharmacy Operations, Supply Chain Operations, Fulfillment Operations, Formulary Management, Order Routing, API Integrations, Network Management, Vendor Management, Cold-Chain Fulfillment, Process Documentation, Product Management, Quality Compliance, Cgmp, Six Sigma, Automation
**Posted:** 2026-08-25

> Leads the execution engine for pharmacy supply chain operations, owning formulary configuration, pharmacy network performance, fulfillment, operational tooling, and process scale. Requires 8+ years of relevant operations experience, 4+ years of team leadership, and strong Product or Engineering partnership.

## Job Description

## Responsibilities
- Own **Systems & Formulary**, including SKU and formulary builds, state-by-state routing, configuration validation, and integration health across ordering and partner systems.
- Own **Network & Fulfillment Operations**, including pharmacy relationships, capacity, pricing, sourcing, onboarding, coverage, order fulfillment, exception resolution, carrier and cold-chain issues, and returns.
- Drive turnaround SLAs and routing outcomes across the fulfillment network while balancing service, quality, and cost.
- Partner daily with Product and Engineering to define requirements and deliver scalable tooling for order triage, status visibility, network management, and formulary configuration.
- Rebuild pharmacy operational processes and workflows spanning Patient Support and credentialing.
- Create documentation and reference infrastructure for SKU composition, temperature and handling requirements, and operational processes.
- Own operational readiness for new products, formulations, service launches, and regulatory changes, including testing, state coverage, SKU build-out, and launch execution.
- Partner with Quality & Compliance on cGMP and state-board audit and inspection readiness.
- Lead and develop a multidisciplinary team across Systems & Formulary and Network & Fulfillment Operations; hire, manage performance, define ownership, and reduce key-person risk.
- Champion automation and technology that streamline workflows and improve data capture.

## Requirements
- Bachelor's degree or equivalent experience.
- 8+ years in operations, fulfillment, systems, or pharmacy operations, including 4+ years leading teams and managing managers or leads.
- Proven people leadership across analytical/systems and operational or vendor-facing teams.
- Experience scaling a high-volume operations or fulfillment function during rapid growth.
- Demonstrated partnership with Product or Engineering on operational tooling, including requirements definition, prioritization, scope tradeoffs, and validation.
- Experience establishing processes, documentation, and repeatable systems in an underdeveloped operating environment.
- Experience owning configuration, routing, or order-flow systems where errors had customer or patient consequences.
- Ability to operate across order-routing, API, and integration environments.
- Vendor and network management experience, including service-level accountability.
- Excellent cross-functional leadership and communication across technical, operational, clinical, and finance audiences.
- Comfort working in a fast-moving, flat-structure environment with concurrent priorities.

## Nice-to-haves
- 503A compounding pharmacy experience or pharmacy, healthcare, or regulated-industry background, including 503B, PBM, mail-order Rx, or cGMP.
- Familiarity with pharmacy management systems and order-routing or API integration environments.
- Cold-chain or temperature-controlled fulfillment experience.
- Continuous-improvement or Lean background, including Six Sigma or similar.
- Experience preparing regulated operations for audit or inspection readiness.

## Compensation & Benefits
- Medical, dental, and vision plans.
- Flexible Spending Accounts and Health Savings Accounts.
- Flexible PTO.
- 401(k) with company match.
- Life insurance, pet insurance, and more.

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