# Senior Site Reliability Engineer

**Company:** [Order.co](https://hotfix.jobs/companies/orderco)
**Location:** Remote
**Role:** DevOps / SRE
**Skills:** Ruby, Ruby on Rails, Linux, AWS, Kubernetes, Terraform, CloudFormation, CI/CD, Datadog, OpenTelemetry, Python, Go, Bash, SRE, SLOs
**Posted:** 2026-05-26

> Senior SRE responsible for building and operating reliable, scalable infrastructure on AWS with Kubernetes and Terraform. Focus on observability, incident response, automation, and mentoring engineers on SRE best practices.

## Job Description

## Responsibilities

### Reliability Engineering & Infrastructure Ownership
- Design, build, and operate highly available, scalable, and fault-tolerant infrastructure and platform services
- Own reliability, availability, latency, and operational excellence for critical production systems and services
- Define and maintain service level objectives (SLOs), service level indicators (SLIs), and error budgets across platform systems
- Lead incident response efforts for complex production outages; drive root-cause analysis and long-term remediation actions
- Build resilient systems that gracefully handle failures, traffic spikes, dependency degradation, and regional outages
- Continuously improve system reliability through automation, observability, performance tuning, and capacity planning

### Automation & Platform Engineering
- Develop infrastructure automation and self-service tooling to reduce operational toil and improve engineering velocity
- Build and maintain CI/CD pipelines, deployment automation, and release engineering workflows
- Implement infrastructure as code (IaC) practices using tools such as Terraform, CloudFormation, and container orchestration
- Improve developer experience by building reliable internal platforms, operational tooling, and standardized deployment patterns
- Drive adoption of GitOps, immutable infrastructure, and automated remediation patterns

### Observability & Operational Excellence
- Design and maintain comprehensive monitoring, logging, tracing, and alerting systems for distributed services
- Establish actionable alerting standards that reduce noise while improving incident detection and response times
- Analyze production trends, system bottlenecks, and failure patterns to proactively prevent incidents
- Lead operational readiness reviews, disaster recovery planning, and game-day exercises
- Improve mean time to detect (MTTD) and mean time to recovery (MTTR) through tooling, automation, and process refinement

### Systems Architecture & Scalability
- Participate actively in architecture and infrastructure design reviews
- Propose scalable and reliable platform designs that account for multi-region deployment, redundancy, failover, and security considerations
- Evaluate trade-offs between reliability, scalability, operational complexity, and engineering velocity
- Identify systemic risks and operational gaps before they become production incidents
- Partner with engineering teams to ensure services are designed with operability, observability, and resilience in mind from day one

### Security & Compliance
- Approach infrastructure and operational practices with a strong security mindset
- Implement and maintain secure cloud networking, secrets management, IAM policies, and infrastructure hardening standards
- Partner with Security and Compliance teams to ensure systems meet organizational and regulatory requirements
- Drive operational best practices around vulnerability management, patching, and production access controls

### End-to-End Ownership & Collaboration
- Scope and estimate infrastructure and reliability initiatives accurately
- Coordinate production rollouts, maintenance events, and reliability improvements across teams
- Communicate operational risks, dependencies, and incident impacts clearly to technical and non-technical stakeholders
- Collaborate closely with Software Engineering, Security, Product, and Operations teams to improve platform reliability and scalability
- Serve as a trusted escalation point during critical production incidents

### Mentorship & Technical Leadership
- Mentor junior and mid-level engineers on reliability engineering principles, operational excellence, and infrastructure best practices
- Raise the operational maturity of the engineering organization through documentation, reviews, and technical guidance
- Drive improvements in team standards around observability, incident management, automation, and infrastructure design
- Influence technical decisions through credibility, operational expertise, and strong engineering judgment

## Requirements
- Strong foundation in computer science fundamentals: data structures, algorithms, and system design
- Familiarity with building production-grade applications and services using Ruby and Ruby on Rails
- Deep expertise with Linux systems administration and production troubleshooting
- Strong experience operating cloud infrastructure at scale, particularly within AWS environments
- Experience with Kubernetes, container orchestration, and cloud-native infrastructure patterns
- Proficiency with infrastructure as code tools such as Terraform or CloudFormation
- Expertise designing and operating CI/CD pipelines and deployment automation systems
- Deep understanding of observability tooling including Datadog, OpenTelemetry, or similar platforms
- Strong knowledge of distributed systems reliability patterns including redundancy, failover, autoscaling, rate limiting, and graceful degradation
- Experience building automation and operational tooling using languages such as Python, Go, Bash, or Ruby
- Strong understanding of networking fundamentals including DNS, load balancing, TLS, VPNs, firewalls, and service discovery
- Hands-on experience with incident response, root-cause analysis, and production operations in high-availability environments
- Familiarity with SRE methodologies including SLOs, SLIs, error budgets, capacity planning, and operational maturity modeling

## Similar roles

- [Site Reliability Engineer](https://hotfix.jobs/jobs/ab64f10b-7c19-4c49-b827-0e3559c514c9) - Forward Networks - Santa Clara, CA - $230k – $250k/yr
- [Sr. Software Engineer, Platform Engineering](https://hotfix.jobs/jobs/fafdb79e-697e-4378-aa19-4482d0884fe1) - Chronograph - Remote - $175k – $215k/yr
- [Senior Site Reliability Engineer](https://hotfix.jobs/jobs/076df34d-0d8e-4f15-8a79-eb559a8e5f52) - Talkiatry - Remote - $160k – $185k/yr
- [Senior Infrastructure Engineer](https://hotfix.jobs/jobs/7fad3112-9910-402c-b20e-17b838f39c55) - Aurelian - Seattle, WA - $160k – $220k/yr
- [Sr. Site Reliability Engineer](https://hotfix.jobs/jobs/2c837b9b-f230-4e2a-aadb-21d12039b4d2) - Illumio - Sunnyvale, CA - $170k – $196k/yr

**Apply:** https://hotfix.jobs/jobs/3f917131-a78f-473c-b328-c16ad74fe1de
**Canonical:** https://hotfix.jobs/jobs/3f917131-a78f-473c-b328-c16ad74fe1de