# Business Operations Associate, Program Management

**Company:** [Lithic](https://hotfix.jobs/companies/lithic)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $75k – $100k/yr
**Experience:** 4+ years
**Skills:** Program Management, Business Operations, Process Design, Metrics Reporting, Data Analysis, Cross-Functional Project Management, Stakeholder Management, Process Automation, Ai Automation Tools, Payments Operations, Issuer Processing
**Posted:** 2026-08-26

> Own and scale the operating model for Lithic’s Program Management business line by building processes, reporting, tooling, and cross-functional coordination. The role requires 4+ years in consulting, banking, fintech, or business operations and strong analytical and stakeholder-management skills.

## Job Description

## Responsibilities
- Own the day-to-day operating model for the Program Management business line, including processes, tooling, and reporting.
- Lead cross-functional projects involving Risk, Compliance, Bank Operations, Legal, Sales, and Product through completion.
- Support new Program Management initiatives from concept through launch, including bank partnerships, product constructs, and managed-service offerings.
- Build reporting and metrics for the Program Management organization.
- Document and standardize ad hoc processes, identifying opportunities for automation.
- Serve as the operational point of contact for Program Management questions across teams.

## Requirements
- 4+ years of experience in consulting, banking, fintech, or business operations.
- Ability to own ambiguous, cross-functional work independently.
- Experience building processes from scratch and achieving results through stakeholder collaboration.
- Strong analytical skills, including the ability to establish metrics and reporting.
- Experience managing cross-functional projects involving internal and external stakeholders.

## Nice-to-haves
- Experience in payments or fintech operations, including sponsored bank programs, banking-as-a-service, or issuer processing.
- Experience or strong interest in using AI automation tools to improve workflows.

## Compensation and Benefits
- Annual salary: $75,000–$100,000 USD, plus equity.
- Unlimited paid time off.
- 12 weeks of fully paid parental leave.
- Four-week fully paid sabbatical after five years.
- Four weeks of work-from-anywhere eligibility annually.
- Health, vision, and dental insurance with HSA contribution match.
- 401(k) match.
- Voluntary life insurance and short- and long-term disability insurance.
- NYC-based employees receive commuter benefits and catered lunch on Tuesdays and Thursdays.

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