# Senior Customer Engineer

**Company:** [Mixpanel](https://hotfix.jobs/companies/mixpanel)
**Location:** Sydney, Australia
**Role:** Sales Engineering
**Experience:** 6+ years
**Skills:** SQL, dbt, Python, GCP, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, Claude, Claude Code, Gemini, APIs, Data Architecture, Data Governance, Product Analytics
**Posted:** 2026-08-13

> Senior Customer Engineer serving as a technical advisor across ANZ, supporting sales cycles, customized demonstrations, proofs of concept, and analytics implementations. Requires 6+ years in SaaS sales engineering or a related role, with experience in data platforms, querying, transformation, and executive stakeholder engagement.

## Job Description

## Responsibilities
- Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes.
- Communicate and consult effectively at all levels of the customer’s organisation to earn trust and influence buying decisions.
- Bridge the technical-business gap by working with senior stakeholders to define success for proofs of concept and ensure successful execution and outcomes.
- Leverage Mixpanel expertise and technical and consultative skills to impart best practices throughout proof-of-concept projects.
- Partner with Account Executives to drive revenue growth across ANZ, serving as the key technical contact for customers.
- Partner with post-sales teams to ensure pre-sales value propositions translate into tangible post-sales results.
- Develop relationships and uncover the needs of key technical stakeholders within the assigned book of business across Australia and New Zealand.
- Collect feedback from potential customers and share it with the Product team.

## Requirements
- Ability to communicate with stakeholders at all levels, from discussing APIs with developers to organisational efficiency with CIOs.
- Demonstrated track record of qualifying and selling technical solutions to executive stakeholders in the Australian market.
- 6+ years of experience in a Software-as-a-Service sales engineering or related role.
- Experience with data querying, modelling, and transformation using tools such as SQL, dbt, Python, business intelligence platforms, or product analytics tools.
- Familiarity with databases and cloud data warehouses, including Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, or Databricks.
- Successful experience in sales engineering, consulting, or technical project management.
- Excellent written, analytical, communication, and presentation skills.
- Strong process and project delivery discipline.
- Proficiency with AI tools such as Claude, Claude Code, and Gemini.
- Ability to travel within the ANZ region and occasionally across APJ.

## Nice-to-haves
- Experience with value engineering frameworks, including translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs.
- Experience working with Australian enterprise or mid-market technology companies.
- Familiarity with the ANZ partner, system integrator, or channel ecosystem.
- Exposure to product-led growth environments and sales-assisted conversion motions.
- Background in high-growth SaaS environments.
- Experience across broader APJ markets such as New Zealand, Singapore, or Japan.

## Benefits
- Comprehensive medical, vision, and dental care.
- Mental wellness benefit.
- Generous vacation policy and additional company holidays.
- Enhanced parental leave.
- Volunteer time off.
- Additional benefits may vary for contract positions.

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