# Technical Support Engineer

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** San Francisco, CA
**Role:** Support Engineering
**Experience:** 2+ years
**Skills:** SQL, APIs, TypeScript, Python, Ruby, Zendesk, pylon, front
**Posted:** 2026-07-15

> Provide technical support to customers integrating with Metronome's APIs, troubleshoot issues, develop internal tools, and feed customer feedback into the product roadmap. Requires 2+ years in technical support or engineering, debugging skills, SQL/API experience, and strong communication.

## Job Description

## Responsibilities
- Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
- Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
- Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
- Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

## Minimum Requirements
- 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
- Experience working closely with engineering teams and providing technical feedback on customer issues
- Ability to debug and triage bugs and escalations from customers
- Can communicate technical capabilities of the product to customers
- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
- Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
- A mindset of customer empathy and ability to solve challenging problems

## Preferred Qualifications
- Experience as an early or founding member of a support team, including building processes from scratch
- Startup experience and familiarity with scaling a support team
- Programming experience in one or more of Typescript, Python, or Ruby
- You have worked on modern enterprise software which is business critical
- Experience creating knowledge base articles and internal documentation
- Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

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**Apply:** https://hotfix.jobs/jobs/3f112ad0-9c4b-4934-a1da-483ba71819ab
**Canonical:** https://hotfix.jobs/jobs/3f112ad0-9c4b-4934-a1da-483ba71819ab