# SOC Support Specialist - Pacific or Mountain Time Zone, Weekend Shift

**Company:** [Huntress](https://hotfix.jobs/companies/huntress)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $50k – $65k/yr
**Experience:** 0+ years
**Skills:** Cybersecurity, Incident Response, endpoint security, SIEM, log analysis, microsoft 365, microsoft entra, Zendesk, Networking, vpn, phishing, identity compromise, AI Tools
**Posted:** 2026-08-11

> Provides remote technical support to partners during cybersecurity incidents, escalations, and SIEM-related questions. The entry-level role requires strong communication, ticket prioritization, incident coordination, and foundational knowledge of cybersecurity, identity, endpoint security, and networking.

## Job Description

## Responsibilities
- Provide customer support via phone, email, and chat for incident reports, escalations, and SIEM-related questions.
- Explain SOC concepts, log data, and product behavior in clear, actionable language.
- Lead partner calls for high-severity or complex incidents; document decisions and align on next steps.
- Collaborate with Product Support, the Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior.
- Troubleshoot product issues and handle other product-related requests.
- Advocate for partner needs and provide feedback to internal teams.
- Address partner security concerns with timely, informative responses.
- Create knowledge base articles, macros, and internal runbooks based on ticket patterns.
- Use AI tools to summarize tickets, improve partner communications, and enhance documentation with human review.

## Requirements
- Ability to work Tuesday through Saturday.
- Passion for cybersecurity, particularly identity compromise, phishing, incident response, and endpoint security.
- Excellent written and verbal communication skills.
- Ability to remain calm, empathetic, and solution-focused during active security incidents.
- Interest in developing incident management and incident commander skills.
- Ability to facilitate group discussions, capture timelines, document decisions, and track action items.
- Strong prioritization and ticket-queue management skills.
- Collaborative approach to keeping stakeholders and partners informed during investigations.
- Adaptability in an evolving product and process environment.
- Willingness to ask questions, challenge assumptions, and investigate unexpected product behavior.
- Self-awareness and ability to work independently in a remote setting while knowing when to escalate.

## Nice-to-haves
- MSP or help desk experience supporting multiple customers and managing tickets in Zendesk or PSA platforms.
- Microsoft 365 and Entra experience, including identity, mailbox behavior, inbox rules, and phishing scenarios.
- Basic understanding of SIEM concepts and log analysis, including event codes, search queries, and correlation across data sources.
- Basic understanding of networking concepts related to VPNs, IP addresses, and geographic or usage anomalies.

## Compensation and Benefits
- $50,000–$65,000 annual base compensation, plus bonus and equity.
- May be eligible for on-call or call-in pay in addition to base compensation.
- Remote work environment.
- Paid time off, including vacation, sick time, and paid holidays.
- 12 weeks of paid parental leave.
- Medical, dental, and vision benefits.
- 401(k) with a 5% contribution regardless of employee contribution.
- Life and disability insurance.
- Stock options for full-time employees.
- $500 one-time home-office reimbursement.
- Annual education and professional-development assistance.
- $75 monthly digital reimbursement.
- Access to BetterUp coaching and professional-growth resources.

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