# Senior Manager, Facilities Operations, U.S.

**Company:** [Shield AI](https://hotfix.jobs/companies/shield-ai)
**Location:** Dallas, TX
**Role:** Engineering Management
**Salary:** $140k – $210k/yr
**Experience:** 12+ years
**Skills:** facilities management, facilities operations, preventive maintenance, asset management, work-order management, cmms, eam, iwms, building automation, Incident Response, Vendor Management, Budget Management, Risk Management, commissioning, security clearance
**Posted:** 2026-08-06

> Leads U.S. facilities operations across a growing, technically complex portfolio, overseeing regional teams, maintenance, vendors, budgets, risk, and lifecycle integration. Requires a bachelor's degree or equivalent experience, 12+ years in facilities or operations, and substantial multi-site leadership experience.

## Job Description

## Responsibilities

### National and Regional Operations Leadership
- Own day-to-day and lifecycle performance across the U.S. facilities portfolio after formal project turnover.
- Establish and lead a regional operating model across West, Central, and East locations with clear site accountability and escalation paths.
- Develop annual site operating plans, service models, staffing approaches, and priorities based on site tier, mission criticality, operating hours, and risk.
- Serve as the senior U.S. escalation point for facility reliability, workplace service, landlord, vendor, and site-continuity issues.

### Reliability, Maintenance, and Asset Management
- Establish asset registers, preventive-maintenance programs, work-order practices, critical-spares strategies, and lifecycle-risk visibility.
- Set and monitor service levels for critical systems, maintenance, employee requests, and workplace services.
- Identify infrastructure risks and develop operating, maintenance, or capital recommendations with the appropriate functional owner.
- Drive root-cause analysis and corrective action for recurring failures, outages, backlogs, and service issues.

### People, Vendors, and Customer Experience
- Lead, coach, and develop regional and site Facilities teammates; establish roles, goals, and performance expectations.
- Manage integrated facilities management and specialist providers through scopes, service levels, scorecards, performance reviews, corrective actions, and renewal recommendations.
- Create a consistent workplace and customer-service experience across manufacturing, engineering, office, hangar, and classified environments.
- Build relationships with site leaders and business partners; translate business demand into operating plans and service requirements.

### Financial and Operational Governance
- Own the U.S. Facilities operating plan, budget inputs, forecasts, variance explanations, and resource recommendations in partnership with the Global Facilities Leader and Finance.
- Maintain a U.S. site risk register, vendor-performance view, critical-action plan, and forward-looking capacity and lifecycle concerns.
- Use common KPIs and operating reviews to manage performance, prioritize resources, and escalate material decisions.
- Ensure vendors, purchase orders, invoices, contracts, and operating commitments follow Finance, Procurement, and delegation requirements.

### Lifecycle Integration and Risk Partnership
- Provide operational requirements during site selection, design, and project delivery; participate in design reviews, commissioning, readiness, and move planning.
- Formally accept or reject project turnover against documented criteria, then lead post-occupancy stabilization and defect closure.
- Partner with EH&S and Security to implement standards, address findings, coordinate incidents, and maintain emergency and continuity readiness.
- Coordinate with Real Estate on lease obligations and capacity while preserving Real Estate ownership of portfolio strategy and transactions.

## Required Qualifications
- Bachelor's degree or equivalent practical experience in facilities management, engineering, operations, construction, business, or a related field.
- 12+ years of progressive experience in facilities management, integrated facilities management, corporate real estate operations, engineering operations, or a comparable field.
- 5+ years leading complex multi-site or regional operations, including direct people leadership and management of outsourced service providers.
- Experience operating facilities that support manufacturing, engineering, laboratories, aviation, critical infrastructure, secure environments, or other technically complex work.
- Experience owning operating budgets, forecasts, contracts, vendor performance, service levels, and facility risk.
- Strong working knowledge of maintenance, building systems, preventive maintenance, work-order management, asset lifecycle, and incident response.
- Ability to build teams, standardize operations, and drive accountability across geographically dispersed locations.
- Executive-level communication and judgment, with the ability to translate technical and operational issues into clear business decisions.
- Ability to travel frequently across the United States and respond to time-sensitive facility priorities as required.

## Preferred Qualifications
- Experience in aerospace, defense, advanced manufacturing, autonomous systems, technology, or another high-growth regulated environment.
- Experience with SCIFs, classified environments, hangars, high-bay spaces, production facilities, or 24/7 critical operations.
- Experience establishing a regional operating model or scaling Facilities operations across a rapidly growing portfolio.
- Familiarity with CMMS/EAM, IWMS, service-management, building-automation, business-intelligence, and financial systems.
- CFM, FMP, CPMM, IFMA, engineering, project-management, or related professional credential.
- Experience leading major vendor transitions, integrated facilities management sourcing, commissioning, or project turnover.
- Current or prior security clearance, or experience operating in controlled-access environments.

## Compensation and Benefits
- Annual salary range: $140,000-$210,000.

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