# Director, Strategy & Operations

**Company:** [Solace](https://hotfix.jobs/companies/solace)
**Location:** Remote
**Role:** Business Operations
**Experience:** 8+ years
**Skills:** Strategic Planning, Operational Diagnostics, Cross-Functional Project Management, Data Analysis, Framework Development, Process Improvement, Stakeholder Management, Executive Communication, Ai Integration Measurement, Performance Metrics
**Posted:** 2026-06-08

> First Strategy & Operations hire building the function from scratch. Own end-to-end strategic initiatives, partner with department leaders on operational scale, and establish analytical foundations for a Series C healthcare startup.

## Job Description

## Responsibilities
- Own end-to-end strategic and operational initiatives from problem definition through implementation and measurement
- Partner with department leaders to diagnose operational needs for scale and co-own improvement work, including designing lighter-touch workflows with clinical leadership
- Build analytical frameworks for measuring operational performance across functions
- Lead specific workstreams including driving company efficiency, measuring AI integration impact, and identifying upstream drivers of CX volume
- Run cross-functional projects and take ownership of scale initiatives
- Shape the Strategy & Operations function, define team operations, engagement model, and future hiring profiles

## Requirements
- Strong analytical foundation: structure ambiguous problems, build models/frameworks, and pressure-test conclusions
- Operational instincts with bias toward closing the gap between recommendations and working operations
- Credibility with highly specialized experts; ability to challenge department heads constructively
- Bias to ownership; measure success by whether changes remain durable six months later
- Comfort with ambiguity and white space; make judgment calls on scope and completion
- Strong written and verbal communication for executive one-pagers and cross-functional working sessions

## Nice-to-Haves
- Experience in healthcare, regulated industries, or services businesses with human delivery models
- Experience building an S&O, BizOps, or Chief of Staff function from scratch

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