# Head of Customer Education

**Company:** [Ashby](https://hotfix.jobs/companies/ashby)
**Location:** Remote
**Role:** Customer Success
**Salary:** $170k – $276k/yr
**Experience:** 8+ years
**Skills:** recruiting operations, Customer Success, customer education, Content Strategy, product enablement, Consulting, academy programs, digital programs, leadership, operating models
**Posted:** 2026-07-31

> Lead Customer Education at Ashby, unifying RecOps Consulting, Academy, and Product Enablement under one strategy. Manage teams, build operating models and new programs, partner cross-functionally, and represent externally while staying close to execution.

## Job Description

## Responsibilities
- Oversee RecOps Consulting: ensure 1:1 customer engagements drive value and insights feed into Academy content.
- Partner with Professional Services on scoping, delivering, and evolving paid RecOps engagements by segment.
- Partner with Manager of Academy on content strategy, organization, and evolution of the library.
- Build new Academy programs including product certification, centralize webinars, and launch Digital Programs via in-app and email.
- Build out Product Enablement: translate advanced product context for CSMs and AEs, address continuous shipping, design durable new-hire onboarding.
- Build operating infrastructure for the three functions: intake processes, engagement frameworks, capacity planning, and connective systems.
- Manage mix of Managers and ICs initially; identify and build additional leadership layers as organization scales.
- Represent Customer Education externally via webinars, events, and sessions; synthesize feedback into product input.
- Review and maintain high bar for all published content and experiences.

## Requirements
- Experience building and scaling Recruiting Operations, Customer Success, or Customer Education functions.
- Think from first principles about education; prioritize what serves specific audiences over best practices.
- Strong leader of leaders: develop people deliberately, maintain high bar without micromanaging.
- Think in operating models: determine what functions should share or keep separate and build appropriate systems.
- Energized by staying close to the work, directly managing consultants and Academy team initially.
- Build strong cross-functional relationships with CS, Sales, Product, and Marketing leadership.
- Comfortable with ambiguity and motivated by building in an early, evolving function.
- Clear communication in a writing-heavy culture.
- Consider full customer spectrum from small teams to enterprises.
- Comfortable learning new tools to support team (e.g., in-product journeys, LMS).
- Perspective on integrating consulting into broader education strategy.

## Nice-to-Haves
- Perspective on scaling 1:1 expertise into content where appropriate.

## Compensation and Benefits
- Base salary range: $170,000 - $276,000 (total compensation likely higher with equity).
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave.
- Generous equipment, software, and office furniture budget.
- $100/month education budget (conferences covered separately).

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