# Customer Sentiment Specialist | Housing

**Company:** [EliseAI](https://hotfix.jobs/companies/eliseai)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $70k – $85k/yr
**Skills:** Customer Support, Phone Support, Troubleshooting, Technical Communication, Support Tickets, Customer Sentiment Analysis, Product Expertise, Customer Success, Feedback Collection, Escalation Management
**Posted:** 2025-10-06

> Proactively calls client on-site teams to gather sentiment, build relationships, provide product support, troubleshoot issues, and escalate when needed. Serves as a trusted partner between Customer Success and Product Solutions, spotting trends from conversations.

## Job Description

## Key Responsibilities
- Proactively call our client on-site teams to gather sentiment, feedback, and insights
- Build strong, trusted relationships through thoughtful, human conversations
- Become an expert in one EliseAI product and confidently support users
- Help walk customers through basic troubleshooting or setup when needed
- Recognize when an issue needs deeper support and escalate thoughtfully
- Create clear, well-documented support tickets with helpful context
- Partner closely with Customer Success and Product Solutions
- Spot patterns and trends from conversations and share insights with the team
- Support light Customer Success Associate tasks as needed

## Requirements
- A strong communicator who's curious, empathetic, and solution-oriented
- Experience supporting customers over the phone and navigating live conversations
- Comfort explaining technical concepts in a clear, approachable way
- Desire to become a product expert and a trusted partner to customers
- A collaborative, team-first mindset
- Willingness to work onsite in our NYC office 4–5 days per week

## Compensation & Benefits
- Base salary range: $70,000 - $85,000
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend
- Unlimited vacation and paid holidays

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**Canonical:** https://hotfix.jobs/jobs/3ec1117d-027e-4dd8-bb6c-f27f4ed5837c