# Premium Support Engineer (Weekend Shift)

**Company:** [Replit](https://hotfix.jobs/companies/replit)
**Location:** New York, NY
**Role:** Support Engineering
**Salary:** $185k – $210k/yr
**Experience:** 3+ years
**Skills:** JavaScript, Python, Zendesk, Linear, Slack, Technical Troubleshooting, Incident Response, Automation, Developer Tools, AI Tools
**Posted:** 2026-09-09

> Provides high-priority technical support to Premium and enterprise customers, troubleshooting complex platform issues, coordinating incidents, and improving support tooling and processes. Requires at least 3 years of technical support or systems engineering experience plus strong JavaScript or Python debugging skills.

## Job Description

## Responsibilities
- Provide swift, high-priority support to Premium customers within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time to resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales, and other internal teams to deliver a consistent Premium customer experience.
- Onboard and mentor support engineers, raising responsiveness and quality standards.

## Requirements
- 3+ years of experience in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure.
- Familiarity with Zendesk, Linear, Slack, and internal debugging utilities.
- Ability to manage multiple high-priority issues while maintaining accuracy and composure.
- Proactive, ownership-driven mindset and empathy for customers.

## Nice-to-haves
- Used Replit within the last 3–6 months.
- Experience with IDEs, terminals, or other developer tools.
- Experience with AI tools such as Claude or ChatGPT.

## Compensation and Benefits
- Salary: $185,000–$210,000 annually, plus equity.
- 401(k) program with a 4% match (US only).
- Health, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Paid parental, medical, and caregiver leave.
- Flexible time off and holidays.
- Commuter benefits.
- Monthly wellness stipend.
- In-office setup reimbursement.
- Quarterly team gatherings.
- In-office amenities.

## Similar jobs

- [Premium Support Engineer (Weekend Shift)](https://hotfix.jobs/jobs/45fc0a4b-6c07-4a47-921f-fc0ef736f887) - Replit - Foster City, CA - $185k – $210k/yr
- [Partner Engineer, Scaled Support](https://hotfix.jobs/jobs/ea86d9fd-250d-4f31-9de3-ca804fea52b5) - Parafin - San Francisco, CA - $190k – $240k/yr
- [Customer Support Engineer](https://hotfix.jobs/jobs/8d353f8a-a0fb-4b5c-a0ed-8b25b23180f2) - Outset - San Francisco, CA - $160k – $185k/yr
- [Deployed Engineer](https://hotfix.jobs/jobs/ecb6c9a1-4012-4be6-8a9d-eaef65f2f9cd) - Parallel - Palo Alto, CA - $150k – $250k/yr
- [Network Engineer, Wireless / Corp](https://hotfix.jobs/jobs/167a3c1e-5adf-412f-9266-b8a562d5f7f0) - Fluidstack - New York, NY - $150k – $203k/yr

**Apply:** https://hotfix.jobs/jobs/3ea1be4f-f7cf-42e9-a614-0a571fb0e14a
**Canonical:** https://hotfix.jobs/jobs/3ea1be4f-f7cf-42e9-a614-0a571fb0e14a