# Senior Operations Manager, Account Operations

**Company:** [Commure](https://hotfix.jobs/companies/commure)
**Location:** Remote
**Role:** Business Operations
**Salary:** $100k – $160k/yr
**Experience:** 3+ years
**Skills:** SQL, Excel, Project Management, Revenue Cycle Management, Cross-Functional Collaboration, Process Optimization, Client Relationship Management, Data Analysis, Onboarding, Rcm
**Posted:** 2026-04-20

> Senior Account Operations Manager drives operational efficiency, client onboarding, and growth in revenue-cycle management for healthcare SaaS. Owns complex accounts, cross-functional processes, and metrics with 3-5 years experience in operations or consulting, SQL/Excel proficiency.

## Job Description

## What You'll Do
- Drive client growth through operational optimization and new growth initiatives
- Drive operational metrics (process throughput, defect rate, etc.)
- Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
- Ensure the efficient and timely execution of all essential aspects of internal operations projects
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
- Breakdown complex, challenging business problems
- Own execution and outcomes
- Understand the business in-and-out to be proactive about solving emerging problems
- Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
- Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
- 10-20% travel required

## What You Have
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Experience leading others in client-facing roles
- Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
- Comfortable working with data and proficiency in **SQL** + **Excel**
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
- Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
- Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus

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