# Senior Analyst, Reverse Logistics

**Company:** [WHOOP](https://hotfix.jobs/companies/whoop)
**Location:** Boston, MA
**Role:** Business Operations
**Experience:** 3+ years
**Skills:** Reverse Logistics, Supply Chain, Logistics, Excel, AI Tools, Data Analysis
**Posted:** 2026-04-09

> Manages and optimizes reverse logistics for customer, trial, and wholesale returns, partnering with 3PLs and cross-functional teams to improve efficiency, costs, and member experience. Requires 3+ years in supply chain/logistics with reverse logistics experience, strong Excel skills, and AI tool proficiency.

## Job Description

## Responsibilities

- Own reverse logistics processes across customer returns, 30-day trial returns, and wholesale returns, ensuring consistent and scalable workflows
- Collaborate with third party logistics providers responsible for returns processing to ensure efficient handling and disposition of returned products
- Partner with internal teams including Membership Services, Manufacturing, Hardware, and Product to resolve operational issues impacting the returns experience
- Identify opportunities to improve reverse logistics processes, reduce operational costs, and increase recovery of usable inventory
- Analyze returns and reverse logistics data to identify operational issues and improvement opportunities
- Support financial reconciliation and reporting of reverse logistics costs with the goal of improving gross margins while maintaining a strong member experience

## Qualifications

- Bachelor's degree or higher in Business Administration, Operations, Supply Chain or a related field
- 3-4 years of experience in Supply Chain, Logistics, Operations, or Business Operations
- Experience with reverse logistics in a consumer good environment a must
- Strong communication and presentation skills
- Strong **Microsoft Excel** skills
- Ability to work autonomously in a fast-paced startup-like environment
- Strong experience and commitment to embracing and leveraging **AI tools** in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

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