# Customer Success Engineer, Federal

**Company:** [Cribl](https://hotfix.jobs/companies/cribl)
**Location:** Remote
**Role:** Customer Success
**Salary:** $110k – $180k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Observability, Data Pipelines, Logs, Metrics, It Operations, Security, FedRAMP, Govcloud, Splunk, Elastic, Datadog, Snowflake, Gainsight, AWS
**Posted:** 2026-08-26

> Supports federal customers as a technical customer success advisor, guiding onboarding, adoption, expansion, and measurable outcomes for Cribl observability solutions. Requires 5+ years of post-sales customer engagement, federal or public sector experience, and expertise in observability and data pipelines.

## Job Description

## Responsibilities
- Act as a trusted strategic advisor throughout the customer success lifecycle, from onboarding through expansion.
- Serve as the Cribl product expert as customers build observability pipelines.
- Establish relationships with stakeholders and senior management at major federal customers; drive success plans and KPIs.
- Use customer success platforms and data-driven metrics to support tech-touch customers and automate responses.
- Expand product value by identifying new use cases, teams, and data sources for reducing, enriching, reusing, and routing data.
- Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer.
- Help customers realize value, maintain healthy customer journeys, and grow their usage.
- Mentor and coach team members within the Customer Experience organization.

## Requirements
- 5+ years of experience in a related function with direct customer advocacy and post-sales engagement.
- Experience with federal or public sector organizations.
- Experience with GovCloud or FedRAMP.
- Strong communication, collaboration, empathy, and relationship management skills.
- Experience presenting to customers in program reviews or similar events.
- Deep understanding of observability, logs, metrics, IT operations, security, and data pipelines across the data lifecycle.
- Ability to develop use cases involving data reduction, reuse, enrichment, and routing.
- Strong technical learning and problem-solving abilities.

## Preferred Qualifications
- Experience with Cribl products or data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake.
- Experience managing customers with customer success platforms such as Gainsight.
- Working knowledge of AWS, Azure, or Google Cloud.
- Ability to obtain a US security clearance.
- Local to the greater Washington, D.C. area.

## Compensation and Benefits
- Base salary: $110,000–$180,000 USD.
- Eligible employees may participate in incentive compensation or the Cribl Corporate Bonus Program, depending on role.
- Benefits include health, dental, vision, short-term disability, life insurance, paid holidays, paid time off, fertility treatment benefits, 401(k), and equity.

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