# Customer Success Manager- Strategics

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** New York, NY, San Francisco, CA, Seattle, WA
**Role:** Customer Success
**Salary:** $260k – $315k/yr
**Experience:** 8+ years
**Skills:** Claude API, Claude For Enterprise, Claude Code, AI/ML, API Integrations, SaaS, Customer Success, Change Management, Quarterly Business Reviews, Roi Metrics
**Posted:** 2026-02-12

> Drives AI adoption and scales Claude product usage for strategic enterprise accounts, building relationships, optimizing consumption, and maximizing ROI as a trusted advisor to global tech leaders.

## Job Description

## Responsibilities:
- Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
- Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
- Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
- Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
- Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
- Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
- Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
- Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers

## You may be a good fit if you have:
- 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
- Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses—ideally including high-growth and established tech companies
- Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users
- Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
- Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
- Passion for AI and interest in responsible development of advanced systems
- A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality—you're a true team player and view yourself as the COO of your customer accounts

**Annual Salary:** $260,000—$315,000 USD (OTE for sales role)

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