# Account Manager - SMB

**Company:** [Plaid](https://hotfix.jobs/companies/plaid)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $103k – $116k/yr
**Experience:** 2+ years
**Skills:** Account Management, Upselling, Contract Negotiation, Relationship Management, API Integrations, Cross-Functional Collaboration, Customer Success, Sales, Executive Communication
**Posted:** 2026-05-20

> Manage and grow relationships with high-growth SMB customers at Plaid, owning revenue targets, driving upsells, and supporting integrations and adoption of Plaid's APIs. Requires 2-4 years of relationship management and sales experience.

## Job Description

## Responsibilities
- Own the overall relationship with your portfolio of customers in our fastest growing customer segment
- Build relationships with the C-Suite and Product teams to retain and grow revenue
- Own revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals
- Help customers integrate and launch on Plaid
- Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations

## Qualifications
- 2-4 years of demonstrated relationship management and sales experience
- Customer empathy and deep desire to see customers succeed
- Desire to get technical and the ability to learn the ins and outs of Plaid's APIs
- Some familiarity in financial services and technical products; a high degree of intellectual curiosity
- Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed
- Ability to work with all types of people and build long-lasting relationships
- Strong Sales experience (negotiation/value-selling)
- Executive level communication skills - written and verbal
- Relationship building (understand how to leverage internal/external executives, product, etc)
- Retention and Termination-save tactics

## Benefits
- Additional compensation in the form(s) of equity and/or commission are dependent on the position offered
- Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k)

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