# Technical Account Manager Analyst

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Chicago, IL
**Role:** Customer Success
**Salary:** $84k – $126k/yr
**Experience:** 0+ years
**Skills:** Identity And Access Management, Ai Assistants, Prompt Engineering, SaaS, Cloud Infrastructure, Solution Design, Integrations, Software Development Lifecycle, Data Analysis, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Slack
**Posted:** 2026-09-08

> Supports customers in adopting and securely using Auth0 and related identity technologies through proactive outreach, technical guidance, webinars, and cross-functional programs. The role is designed for new graduates with strong communication, analytical skills, and foundational knowledge of IAM, SaaS, cloud infrastructure, and security.

## Job Description

## Responsibilities
- Execute proactive outbound playbooks for selected customers focused on product activation and essential security features.
- Plan and co-host webinars to complement asynchronous customer communication.
- Provide timely, professional, prescriptive responses to inbound customer inquiries.
- Help customers achieve technical goals by sharing security-focused and user-experience best practices.
- Support team programs that remove adoption roadblocks and encourage ongoing product use.
- Maintain knowledge of product offerings and industry trends.
- Earn relevant product certifications.
- Partner with Support, Customer Success, and Digital Growth teams to provide a holistic customer experience.
- Use AI assistants to work efficiently at scale.

## Requirements
- Bachelor's degree in Information Systems, General Engineering, Computer Science, or a related field preferred.
- Analytical, problem-solving, detail-oriented, results-oriented, and able to learn quickly.
- Customer-focused, with the ability to communicate complex ideas and solutions to business challenges.
- Excellent verbal and written communication skills.
- Ability to set clear expectations and respectfully challenge assumptions.
- Ability to diffuse tense situations.
- Curiosity and eagerness to learn new technologies, tools, and platform capabilities.
- Familiarity with AI assistants and prompt engineering.
- Ability to manage multiple projects, conduct customer research, generate reports, and analyze data.
- Basic familiarity with Identity and Access Management concepts and enterprise and consumer application security principles.
- Basic knowledge of the software development lifecycle and interest in cloud infrastructure, solution design, integrations, and digital security.
- Familiarity with SaaS platforms and services, including adoption, integration, and ongoing use.
- Passion for a career in digital, SaaS, or cloud technology.

## Nice to Have
- Experience in technical support, technical account management, technical consulting, product management, solutions architecture, or similar roles.
- Interest in influencing customer behavior and health metrics to drive mutual success.

## Compensation
- Annual base salary: **$84,000–$126,000 USD**.
- Equity, bonus, health, dental and vision insurance, 401(k), flexible spending account, and paid leave may also be provided according to applicable plans and policies.

## Similar jobs

- [Patient Navigation Program Advisor, Continuity](https://hotfix.jobs/jobs/f6b3bc29-ea20-42d2-8501-2895089d8fb1) - Rad AI - Remote - $83k – $104k/yr
- [Onboarding Specialist](https://hotfix.jobs/jobs/5a45a163-0ade-441a-9af3-61f518c4e9a9) - GovDash - Remote - $80k – $100k/yr
- [Onboarding Analyst, Customer Success](https://hotfix.jobs/jobs/d21c4bd6-5678-4987-8575-b7c37c98de3f) - Doxel - Remote - $80k – $95k/yr
- [Client Care Advisor](https://hotfix.jobs/jobs/e5bfd579-61c4-4580-a0f8-0b1d458fee7b) - Honor - Chicago, IL - $80k – $88k/yr
- [Client Success Manager - Emerging Accounts](https://hotfix.jobs/jobs/ce4b535e-05de-4f1c-a394-909ad5ea5e63) - Hinge Health - Remote - $77k – $139k/yr

**Apply:** https://hotfix.jobs/jobs/3cf94e1a-3117-4999-861f-1c27f151c694
**Canonical:** https://hotfix.jobs/jobs/3cf94e1a-3117-4999-861f-1c27f151c694