# Contract IT Specialist

**Company:** [Customer.io](https://hotfix.jobs/companies/customerio)
**Location:** Remote
**Role:** IT Support
**Salary:** $94k – $104k/yr
**Experience:** 3+ years
**Skills:** MDM, Okta, SSO, macOS, Jira, SOC 2, iso, HIPAA, intune, Jamf, kandji, Scripting, identity and access management
**Posted:** 2026-07-21

> Part-time/contract Sr. IT Specialist providing tier 1-2 support, managing IAM and MDM, automating workflows, and supporting compliance (SOC 2, ISO, HIPAA) in a fully remote SaaS environment. Requires 3-5 years IT operations experience, MDM/IAM expertise, automation skills, and macOS troubleshooting.

## Job Description

## Responsibilities
- Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
- Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
- Administer identity and access management: provisioning, SSO, group and role-based access across core systems
- Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
- Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
- Work across core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
- Create and update operational documentation for owned workflows
- Partner with People, Security, and Engineering on cross-functional projects

## Requirements
- 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
- Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
- Experience with identity and access management (Okta strongly preferred), SSO, and role-based access
- Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
- Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence)
- Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
- Strong troubleshooting on macOS (Windows a plus)
- Self-starter with a customer-service-first mindset
- Automation-minded
- Comfortable moving fast in a still-being-defined environment
- Clear communicator who documents well

## Nice-to-Haves
- Bonus if you've helped build an access framework, not just operated inside one
- Familiarity with audit tooling
- Windows troubleshooting experience

## Compensation
- Rate: $45-$50/hour (full-time, 30+ hrs/week)
- Contract: 3-months, with clear path to full-time conversion based on performance and business need
- Location: Remote, US-based (PST preferred)

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