# Software Implementation Consultant -

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $75k – $90k/yr
**Skills:** Artificial Intelligence, Software Implementation, Workflow Analysis, Business Process Analysis, Solution Configuration, Change Management, Project Management, Customer Relationship Management, Critical Thinking, Problem Solving
**Posted:** 2026-08-12

> Leads customer-facing software implementations by analyzing business processes, configuring solutions, advising stakeholders, and driving adoption and measurable outcomes. The role requires consulting experience, strong communication, project-team coordination, and comfort working with healthcare customers.

## Job Description

## Responsibilities
- Act as the principal implementation liaison, translating and documenting customer expectations, business processes, and goals.
- Lead business discovery and develop recommendations for delivery approaches that drive customer outcomes and value.
- Translate technical requirements and execute system configuration setup.
- Build and maintain strong customer relationships through effective communication and collaboration.
- Advise customers and develop implementation approaches that account for business impacts and daily workflows.
- Partner with project managers, training specialists, and other stakeholders to create and execute timely, high-quality implementation plans.
- Anticipate, identify, and communicate issues, risks, escalations, timelines, and delays.
- Lead and support change-management strategies, including user-readiness and acceptance plans.
- Maintain expertise across multiple product offerings, end-to-end solutions, and product value outcomes.
- Travel to customer sites to lead meetings and presentations when needed; the role may require up to 30% onsite travel.

## Requirements and Preferred Qualifications
- Post-secondary education in accounting or technology preferred.
- Foundational understanding of artificial intelligence and enthusiasm for exploring and experimenting with AI.
- Experience delivering exceptional customer experiences.
- Healthcare industry experience preferred.
- Excellent communication, organizational, and collaboration skills.
- Consulting experience in software implementation, workflow analysis, recommendation development, and measuring business outcomes.
- Experience working on multi-resource project teams while balancing milestones and objectives.
- Proven accountability, initiative, and ability to deliver on commitments.
- Ability to learn new concepts and technologies quickly and translate them into customer value.
- Self-starter who can work independently, prioritize effectively, adapt priorities, and share client insights.
- Ability to thrive in a fast-paced, complex team environment.
- Results-oriented, adaptable, and able to apply problem-solving and critical-thinking skills.

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