# Head of Operations

**Company:** [Loula](https://hotfix.jobs/companies/loula)
**Location:** Remote
**Role:** Business Operations
**Salary:** $175k – $200k/yr
**Experience:** 5+ years
**Skills:** Healthcare Operations, Revenue Cycle Management, Provider Credentialing, Process Improvement, Team Management, Sop Development, Cross-Functional Collaboration, Startup Operations, Candid Health, Payer Contracting
**Posted:** 2026-05-26

> Founding Head of Operations building and connecting credentialing, provider success, RCM, and patient operations functions at a perinatal health startup. Player-coach role managing 4 direct reports while owning end-to-end operational workflows.

## Job Description

## What You'll Do

### Team & People Management
- Manage four direct reports: two Provider Success Managers, one Credentialing Manager, and one Care Navigator
- Ensure each team member is clear on priorities, has what they need to execute, and is developing in their role
- Connect the work across functions so handoffs are smooth and nothing falls through the cracks

### Revenue Cycle Management
- Own the pre-submission pipeline: ensure eligibility verification, pre-claim work, and claim submission processes are running smoothly
- Understand and optimize Candid Health system for claims scrubbing and pre-submission workflows
- Manage relationship with post-submission RCM vendor, tracking performance and escalating issues
- Build operational structure around RCM workflows with goal of hiring dedicated RCM lead

### Provider Success & Credentialing
- Own operational outcomes for provider onboarding and credentialing: pipeline health, timeline, and quality
- Support Provider Success team in building systems, resources, and SOPs for doulas navigating insurance
- Ensure credentialing pipeline is prioritized, tracked, and moving efficiently

### Patient Operations
- Stand up operational infrastructure for patient referral and care navigation function
- Partner with Care Navigator to build workflows, SOPs, and tools for scaling
- Own the operational roadmap for patient operations

### Process & Systems
- Identify where process is missing, informal, or unclear and build what's needed
- Create and maintain documentation for operational visibility
- Flag operational risks and inefficiencies to leadership

## Requirements
- 5+ years of experience in healthcare operations
- Early operator at a startup: built systems from scratch, operated without complete playbook, scaled through rapid change
- Experience managing a team and helping each person grow, prioritize, and execute
- Owned complex operational workflows end to end, including building processes where none existed
- Worked across functions to solve problems that don't belong to any single team
- Navigated fast-moving, early-stage environment with shifting priorities

## Nice-to-Haves
- Direct experience in payer contracting
- Revenue cycle management experience including familiarity with Candid Health
- Provider credentialing workflows experience

## Benefits
- Competitive salary commensurate with experience
- Generous equity package
- Unlimited PTO
- Medical, dental, and vision coverage — FSA & HSA options
- Access to One Medical, Talkiatry, Peloton, Kindbody
- Short & Long term disability insurance, Life insurance

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**Apply:** https://hotfix.jobs/jobs/3ca2d370-989d-47bc-bb86-dd94d6ac4a4c
**Canonical:** https://hotfix.jobs/jobs/3ca2d370-989d-47bc-bb86-dd94d6ac4a4c