# Enterprise Customer Success Manager - Central

**Company:** [Sigma](https://hotfix.jobs/companies/sigma)
**Location:** Remote
**Role:** Customer Success
**Salary:** $132k – $165k/yr
**Experience:** 7+ years
**Skills:** Customer Success, Account Management, SaaS, Analytics, Business Intelligence, SQL, Data Visualization, Snowflake, Databricks, Amazon Redshift, BigQuery, ETL, Cloud Data Warehousing, Net Dollar Retention
**Posted:** 2026-08-19

> Own strategic enterprise customer relationships and drive adoption, retention, and expansion for a cloud analytics and business intelligence platform. The role requires 7+ years in customer success, account management, or consultative SaaS roles, plus strong analytics expertise and enterprise stakeholder management.

## Job Description

## Responsibilities
- Build and maintain relationships with decision-makers and influencers in high-value enterprise accounts.
- Guide customers in optimizing their use of Sigma Computing’s analytics and business intelligence platform.
- Develop strategies to improve net dollar retention through upselling, cross-selling, and churn reduction.
- Advocate for customer-requested features, enhancements, and integrations.
- Create and execute customer success plans aligned with business goals.
- Design and deliver training sessions, webinars, and workshops to increase product adoption and engagement.

## Requirements
- Bachelor’s or master’s degree in business, analytics, computer science, or a related field.
- 7+ years of experience in customer success, account management, or consultative roles within SaaS, analytics, or business intelligence.
- Experience navigating complex enterprise sales environments with multiple stakeholders.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Demonstrated ability to manage and grow customer accounts, with a focus on net dollar retention.

## Nice-to-Haves
- Experience with SQL, data visualization tools, and cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.

## Compensation and Benefits
- Base salary range: $132k–$165k annually.
- Variable pay based on goal achievement.
- Stock options and comprehensive benefits package.
- Generous health benefits.
- Flexible time off policy.
- Paid bonding time for all new parents.
- Traditional and Roth 401(k).
- Commuter and FSA benefits.
- Lunch program.
- Dog-friendly office.

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