# Senior IT Administrator

**Company:** [Hover](https://hotfix.jobs/companies/hover)
**Location:** New York, NY
**Role:** IT Support
**Salary:** $133k – $165k/yr
**Experience:** 2+ years
**Skills:** macOS, Windows, Jamf, Google Workspace, Okta, Microsoft Intune, SAML, Zero Trust, Device Trust, Jira Service Management, Crowdstrike Falcon, SOC 2
**Posted:** 2026-08-27

> Provides end-to-end IT support for employees, manages macOS-focused cloud IT systems and Okta identity infrastructure, and improves onboarding, office technology, automation, and security compliance. Requires 2–4 years of startup IT support experience.

## Job Description

## Responsibilities
- Provide end-to-end first-line IT support to 300+ employees through Jira, Slack, and in-person interactions.
- Own issues from intake through resolution, investigate root causes, and deliver reliable solutions.
- Support the hire-to-retire lifecycle, including system setup, hardware provisioning, and live onboarding.
- Manage the Okta SSO environment, including security groups and SAML integrations.
- Help maintain office networks, conferencing systems, AV technology, and desk technologies in New York and San Francisco.
- Improve IT service delivery, usability, automation, reliability, and scalability.
- Partner with People Ops, Workplace, Engineering, Sales, Recruiting, and Security on IT systems and SOC 2 compliance.
- Triage competing priorities by severity and urgency and work toward service-level targets for satisfaction, ticket response, and closure rates.

## Requirements
- 2–4 years of end-to-end IT support experience in a fast-growing startup environment.
- Predominantly macOS experience, with some Windows experience.
- Hands-on experience with SaaS IT systems, including Jamf, Google Workspace, Okta, and Intune.
- Advanced experience managing Okta SAML identity-provider environments, including Zero Trust, Device Trust, and certificate-based identity management.
- Experience with IT helpdesk systems; Jira Service Management preferred.
- Experience improving helpdesk usability and automation.
- Experience deploying and maintaining conference room systems, networking, and desk technologies.
- Strong analytical, creative problem-solving, prioritization, and root-cause analysis skills.
- Understanding of workplace AI risks and opportunities.

## Nice to Have
- Apple Certified Support Professional certification or equivalent.
- Okta Certified Professional certification.
- Endpoint vulnerability detection and remediation experience, including EDR or CrowdStrike Falcon.
- Experience responding to evidence-collection requests for SOC 2 Type II or similar compliance frameworks.

## Compensation and Benefits
- Base salary: **$133,000–$165,000 annually**.
- Meaningful equity.
- Medical, dental, and vision coverage for employees and dependents.
- Unlimited flexible paid time off.
- Paid parental and new-child bonding leave.
- Monthly self-care days.
- Fitness classes, meditation and mindfulness tools, virtual therapy, and family-planning assistance.
- Support for management training, conferences, workshops, and certifications.
- Hybrid employees within 50 miles of a Hover hub are expected to work from the local office at least three days per week.

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