# Senior Customer Success Manager

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $151k – $233k/yr
**Experience:** 5+ years
**Skills:** SaaS, enterprise security, Customer Success, Account Management, strategic business reviews, executive stakeholder management, Relationship Management, Problem Solving, Data Analysis, product adoption
**Posted:** 2026-08-07

> Senior customer success professional responsible for enterprise retention, adoption, renewals, and expansion. The role requires 5+ years of experience, strong executive relationship and communication skills, technical problem-solving ability, and cross-functional customer orchestration.

## Job Description

## Responsibilities
- Develop and nurture strong customer and C-level relationships to understand business goals and needs, ensuring retention, customer satisfaction, and return on investment.
- Serve as a trusted strategic advisor, translating complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and coordinate success initiatives.
- Gather and surface customer feedback to drive continuous improvement.
- Identify and communicate relevant products and features, helping customers adopt and benefit from Okta's agentic capabilities.
- Identify renewal risk, collaborate with internal teams on remediation, ensure successful renewals, and proactively identify expansion opportunities.

## Requirements
- 5+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises.
- Experience working with a SaaS-based technical enterprise product preferred.
- Track record of delivering and scaling an exceptional customer experience.
- Strong emotional intelligence, relationship management, and executive stakeholder development skills.
- Exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
- Strong listening and analytical skills, including the ability to ask effective questions, understand customer priorities, and anticipate needs.
- Strong interpersonal skills and ability to collaborate cross-functionally.
- Technical and problem-solving skills, with the ability to provide quick resolutions.
- Experience with enterprise security tools preferred.
- Willingness to travel up to 25%.

## Compensation and Benefits
- San Francisco Bay Area annual on-target compensation range: **$170,000–$233,000 USD**.
- Compensation includes base salary and incentive compensation and depends on skills, qualifications, experience, and work location.
- Equity may be offered where applicable.
- Benefits include health, dental, and vision insurance, 401(k), flexible spending account, and paid leave, including PTO and parental leave.
- In-person onboarding experience and opportunities for connection, community, social impact, and talent development.

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