# Senior Client Success Manager

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Remote
**Role:** Customer Success
**Salary:** $110k – $120k/yr
**Experience:** 12+ years
**Skills:** Customer Success Management, Account Management, Corporate Travel Management, Project Management, Change Management, Client Migration, Customer Enablement, Executive Stakeholder Management, Product Adoption, Retention Strategy, Strategic Problem-Solving, Quarterly Business Reviews, Product Feedback, Escalation Management, R&M Technology
**Posted:** 2026-08-20

> Senior client success leader responsible for strategic enterprise relationships, complex migrations to the Navan platform, adoption, retention, executive engagement, and escalations. Requires 12+ years in customer success or account management within corporate travel management, with strong project management and communication skills.

## Job Description

## Responsibilities
- Own and strategize the client relationship, overseeing complex migrations and post-sales activities.
- Lead multi-stakeholder migrations from legacy R&M technology to the Navan platform, from scoping through go-live and hypercare.
- Drive product adoption, retention, compliance, and customer enablement, including end-user and administrator training.
- Build trusted-advisor relationships with C-suite and executive stakeholders.
- Conduct health checks, Quarterly Business Reviews, and Strategic Business Reviews focused on customer health, satisfaction, adoption, retention, risk mitigation, and churn prevention.
- Represent the customer internally by driving strategic feedback with Product, Engineering, and Sales, and own complex escalations through resolution.
- Maintain deep knowledge of the Navan product and integrated Premier value proposition.
- Partner with Product and Engineering to identify and track enhancement requests.

## Requirements
- 12+ years of experience in Customer Success Management or Account Management within Corporate Travel Management, preferably in an enterprise environment.
- Experience providing white-glove service and managing clients, preferably law firms or other professional services organizations.
- Exceptional project management, organizational, and strategic problem-solving skills.
- Strong communication skills and high emotional intelligence, including the ability to manage change resistance and gain executive buy-in.
- Results-driven, client-focused approach with strong attention to detail.
- Bachelor's degree preferred or equivalent professional experience.

## Compensation
- Pay range: **$110,000–$120,000 USD**.
- For roles with on-target earnings, the range includes base salary and target incentive compensation.

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