# Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $252k – $335k/yr
**Experience:** 8+ years
**Skills:** Consumer Hardware, Product Safety, Risk Management, Technical Program Management, Incident Response, Case Management, Data Access Controls, Audit Logs, Product Telemetry, Automation, Quality Assurance, Privacy, Reverse Logistics, Tabletop Exercises, AI
**Posted:** 2026-08-06

> Build and scale the safety and risk operating model for a new consumer hardware category, including incident workflows, regulated-case handling, launch readiness, monitoring, and cross-functional response. The role requires 8+ years of relevant experience and strong hardware, technical, operational, and risk judgment.

## Job Description

## Responsibilities
- Build the end-to-end safety and risk operating model for new consumer hardware, from early requirements through launch and early-life operations.
- Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards.
- Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events.
- Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation.
- Translate safety and operational needs into requirements for tooling, case management, data access, monitoring, logging, and automation.
- Establish ownership boundaries across Product, Engineering, Legal, Privacy, Product Policy, Support, Product Quality, and other operational partners.
- Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring.
- Use operational data, customer signals, product telemetry, and case outcomes to identify patterns and improve upstream products and systems.
- Determine where AI and automation can improve triage, evidence assembly, consistency, and response while preserving appropriate human judgment.
- Stand up priority workflows, operate them through launch and early-life stabilization, and transition them into durable homes across USRO and partner teams.

## Requirements
- 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.
- Experience building a complex safety or risk program from an ambiguous starting point through launch and scaled operation.
- Understanding of high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations.
- Ability to translate product, engineering, legal, privacy, and policy constraints into executable operational workflows.
- Technical fluency with data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes.
- Ability to use data to assess workflow health, identify emerging patterns, evaluate quality, and make risk-based decisions.
- Ability to establish accountability across teams with overlapping responsibilities and different risk tolerances.
- Ability to balance launch speed with safety controls, monitoring, rollback criteria, and longer-term system development.
- Clear communication with operational, technical, legal, and executive audiences when evidence is incomplete or tradeoffs are difficult.
- Practical approach and willingness to build workflows, not only define strategy.

## Nice-to-Haves
- Experience supporting consumer hardware, connected devices, or products used in shared environments.
- Experience with product-safety investigations, recalls, field failures, safety advisories, or hazardous-product handling.
- Experience designing workflows involving privacy-sensitive sensor, diagnostic, media, or household data.
- Familiarity with warranty, repair, reverse logistics, identity recovery, fraud, or ownership disputes.
- Experience building vendor training, quality-assurance, incident-response, or specialist-review programs.

## Compensation and Benefits
- Annual salary range: $252,000–$335,000.
- This role is hybrid, with 3 days per week in the office.

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