# Workplace Operations Manager

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Dublin, Ireland
**Role:** Business Operations
**Experience:** 8+ years
**Skills:** Facilities Management, Vendor Management, Budget Management, Workplace Operations, Hospitality Management, Customer Service, Team Management, Google Workspace, Slack, Jira, Data Analysis, Contract Management, Employee Health And Safety
**Posted:** 2026-08-13

> Leads workplace operations, facilities, vendors, budgets, and employee experience for the Dublin office. The role requires 8+ years of workplace or hospitality management experience, strong operational judgment, and experience leading service-focused teams.

## Job Description

## Responsibilities

- Oversee workplace operations at the Dublin site, including building operations, front of house, shipping and receiving, events support, and employee health and safety.
- Make independent operational decisions by balancing business impact, risk, cost, and employee experience.
- Lead, coach, and motivate workplace services professionals through direction, coaching, and performance management.
- Build relationships with senior leadership, department heads, and cross-functional teams.
- Develop strong relationships with locally assigned employees.
- Monitor service levels and utilization, identify trends, resolve root causes, and drive continuous improvement.
- Anticipate business needs by understanding local context and company priorities.
- Develop data-informed recommendations for workplace programs and experiences.
- Hold workplace partners and service providers accountable for contractual obligations, service levels, and operational standards.
- Develop and oversee the Dublin office operating expense budget, facilities expenses, fixed assets, and events budget with Finance and Strategy and the IFM partner.
- Activate the office by creating engagement, connection, and an inclusive environment.
- Create communications and documentation regarding workplace policies and programs.
- Execute global workplace programs, standards, and policies locally while adapting implementation to operational requirements.
- Support ad hoc Workplace team tasks and projects.

## Requirements

- 8+ years of experience in workplace or hospitality management in a fast-paced environment.
- Strong customer service orientation and understanding of operational best practices.
- Demonstrated facilities, vendor, and budget management experience.
- Strong relationship-building and cross-functional collaboration skills.
- Experience managing and developing customer service, hospitality, or operations teams.
- Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations.
- Outstanding written and verbal communication skills.
- Innovative mindset focused on exceptional workplace services and operational improvements.

## Nice-to-haves

- Proficiency with Google Suite, Slack, and Jira.
- Hands-on approach and willingness to work through operational details.
- Ability to influence cross-functional partners and translate enterprise strategy into local execution.
- Ability to independently identify root causes and deliver scalable solutions.
- Ability to thrive amid rapidly changing priorities.
- Experience using AI tools to automate routine work, generate operational insights from workplace data, and improve employee and visitor experiences.



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