# Senior Product Manager, Revenue Cycle Management AI

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Product Management
**Salary:** $208k – $231k/yr
**Experience:** 5+ years
**Skills:** Product Management, Ai/Ml Product Development, Revenue Cycle Management, Healthcare Billing, Claims Processing, Roadmapping, Agile, Data Science Collaboration, Saas Product Management, Customer Adoption Tracking
**Posted:** 2026-05-26

> Own the AI product roadmap for Revenue Cycle Management at PointClickCare, driving Billing Advisor and future AI advisors across billing, claims, and collections. Requires 5+ years PM experience with 2+ years owning AI/ML products, plus RCM domain expertise.

## Job Description

## Key Responsibilities
- Own the full product lifecycle for RCM AI Products from 0-1, GA launch, and through growth. Manage active customers, define adoption metrics, track recommendation utilization, and drive expansion.
- Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
- Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
- Define success metrics for AI products beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
- Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
- Use qualitative and quantitative techniques to understand customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
- Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value.
- Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
- Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
- Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
- Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
- Understand the competitive landscape for AI in RCM and healthcare billing.
- Inspire, energize, and motivate cross-functional teams.

## Required Skills & Qualifications
- Bachelor's degree in business, Healthcare technology, computer science, or a related field.
- 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers.
- Healthcare billing, revenue cycle management, or claims experience is required.
- Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration.
- Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals.
- Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa.
- Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives.
- Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering.
- Experience managing SaaS products.

## Compensation & Benefits
- US base salary range: $207,900 - $231,000 + bonus + benefits
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources

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